# Mencap North East Domiciliary Care  Agency

*Operated by Royal Mencap Society.*

Mencap North East Domiciliary Care  Agency is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/09/2018

## Practical info

- Postcode: NE11 0NL
- Registered manager: Cruddas, Gillian
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 14/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service regularly complimented by healthcare professionals on engagement and support quality
  - Published: 2025-12-12
- Finding
  - Evidence: Person-centred culture promoted by registered managers; people and families actively involved in care discussions
  - Published: 2025-12-12
- Finding
  - Evidence: Strong community links and partnership working with other agencies to improve people's health outcomes
  - Published: 2025-12-12
- Finding
  - Evidence: Electronic oversight systems enabling executive and management scrutiny of service operations
  - Published: 2025-12-12
- Finding
  - Evidence: Sufficient staffing levels to meet people's needs throughout day and night and spend meaningful time with individuals
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment practices including people using the service being involved in interviewing new recruits
  - Published: 2025-12-12
- Finding
  - Evidence: Effective infection prevention and control systems reflecting current guidance
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines managed safely with staff trained and assessed as competent in medicines administration
  - Published: 2025-12-12
- Finding
  - Evidence: Detailed, tailored risk assessments in place; staff effectively planned for all potential risks
  - Published: 2025-12-12
- Finding
  - Evidence: People supported to have maximum choice and control; staff communicated in ways meeting individual needs
  - Published: 2025-12-12

### safe

- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4032184983

HomeCare Compass is an independent guide and is not affiliated with the CQC.