# Prime 4 Care Ltd

*Operated by Prime4 Care Ltd.*

Prime 4 Care Ltd is a CQC-regulated home-care agency in Kenilworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/01/2025

## Practical info

- Postcode: CV8 1JJ
- Registered manager: Gumede, Prince
- Local authority: Warwickshire
- Region: West Midlands
- City: Kenilworth
- Last CQC check: 08/Jan/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-29
- Finding
  - Assessing people's needs and choices
  - Published: 2023-09-29

### Other

- Finding
  - Evidence: Staff felt well supported and wanted to work permanently for the provider.
  - Published: 2023-09-29
- Finding
  - Evidence: Provider invested in new electronic systems, a new training provider, and joined Skills for Care following inspection.
  - Published: 2023-09-29
- Finding
  - Evidence: Positive feedback received from relatives about care quality and staff responsiveness.
  - Published: 2023-09-29
- Finding
  - Evidence: The provider and manager worked in partnership with other healthcare professionals to meet people's needs.
  - Published: 2023-09-29
- Finding
  - Evidence: Staff were provided with PPE and care plans included reminders on hand hygiene to promote good infection control.
  - Published: 2023-09-29
- Finding
  - Evidence: Staff recognised the importance of keeping people safe from the risk of abuse and safeguarding concerns were reported to the local authority and CQC.
  - Published: 2023-09-29
- **staff_training** _(minor)_
  - Evidence: Staff weren't attending training even though we would book it, and there were gaps in staff training records.
  - Published: 2023-09-29
- **leadership** _(moderate)_
  - Evidence: At the time of the inspection, there was no registered manager in post.
  - Published: 2023-09-29
- **staff_competency** _(moderate)_
  - Evidence: The manager advised us that spot checks of staff competencies to administer people's medicines were carried out. However, there were no records of these checks.
  - Published: 2023-09-29
- **consent_capacity** _(moderate)_
  - Evidence: Improvements were needed to ensure statements regarding people's mental capacity were supported by mental capacity assessments.
  - Published: 2023-09-29
- **care_planning** _(moderate)_
  - Evidence: Improvements were needed to ensure people's assessments were reviewed following changes in their health, to ensure they remained relevant and up to date.
  - Published: 2023-09-29
- **record_keeping** _(moderate)_
  - Evidence: Records relating to staff employed were not always stored securely. Spot checks of staff practice and their competency were kept in people's homes and not the registered office location.
  - Published: 2023-09-29
- **governance** _(critical)_
  - Evidence: Audits and governance processes of the safety and quality of care were either not in place or operating effectively.
  - Published: 2023-09-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-29
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-29
- Finding
  - Staffing and recruitment
  - Published: 2023-09-29
- Finding
  - Using medicines safely
  - Published: 2023-09-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-29
- Finding
  - Continuous learning and improving care
  - Published: 2023-09-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4028442520

HomeCare Compass is an independent guide and is not affiliated with the CQC.