# Violet Care Agency Ltd

Violet Care Agency Ltd is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/06/2025

## Practical info

- Postcode: CM17 0HH
- Registered manager: Jacobs, Soroh
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 04/Jun/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive partnership working established with district nurses and occupational therapists for long-term service users.
  - Published: 2023-08-25
- Finding
  - Evidence: Provider responded promptly to inspection feedback, immediately changing referral processes and bringing key staff together.
  - Published: 2023-08-25
- Finding
  - Evidence: Staff morale was good and staff felt well supported; provider focused on staff wellbeing and leadership development.
  - Published: 2023-08-25
- Finding
  - Evidence: Recent improvements to safeguarding training and medicines administration were made promptly following concerns.
  - Published: 2023-08-25
- Finding
  - Evidence: Effective infection prevention and control measures were in place; staff used PPE correctly.
  - Published: 2023-08-25
- Finding
  - Evidence: Staff were safely recruited including DBS checks.
  - Published: 2023-08-25
- Finding
  - Evidence: Care plans were detailed and personalised with person-centred and respectful content.
  - Published: 2023-08-25
- **leadership** _(moderate)_
  - Evidence: The provider told us saw their role as being one of 'developing people to be leaders in adult social care,' rather than being involved in the day to day running of the service.
  - Published: 2023-08-25
- **person_centred_care** _(minor)_
  - Evidence: Staff just handed my family member an orange but didn't realise they had forgotten how to peel it. Person will stop eating if no one is there to encourage them.
  - Published: 2023-08-25
- **communication_with_families** _(minor)_
  - Evidence: A relative said, 'When I complained about poor care, I kept getting different managers and staff phoning and apologising.'
  - Published: 2023-08-25
- **record_keeping** _(moderate)_
  - Evidence: 40% of call times had been manually inputted by staff who had recorded they had completed visits exactly as planned... none of these hundreds of visits had been shorter than planned.
  - Published: 2023-08-25
- **incident_learning** _(moderate)_
  - Evidence: There were some gaps in investigations, for example, why staff had not called 999 in an emergency. This meant the registered manager had not picked up the above concerns.
  - Published: 2023-08-25
- **staff_competency** _(moderate)_
  - Evidence: A social care professional said, 'I don't use Violet Care for people with complex needs as I can't guarantee their safety.'
  - Published: 2023-08-25
- **safeguarding** _(critical)_
  - Evidence: We found examples however where the service had dealt with concerns but had not raised appropriate referrals.
  - Published: 2023-08-25
- **missed_or_late_visits** _(critical)_
  - Evidence: New referrals had not always been entered promptly onto the service's electronic tracking system. This meant staff monitoring the tracker had not picked up a number of missed visits.
  - Published: 2023-08-25
- **care_planning** _(moderate)_
  - Evidence: Risk assessments and care plans were detailed. However, they were not always updated, after a review or when circumstances changed.
  - Published: 2023-08-25
- **governance** _(critical)_
  - Evidence: The provider's systems and processes to assess, monitor and mitigate risks across the service were not always effective. This was a breach of Regulation 17 (2) (a) (b) [Good governance]
  - Published: 2023-08-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-25
- Finding
  - Using medicines safely
  - Published: 2023-08-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-25
- Finding
  - Staffing and recruitment
  - Published: 2023-08-25
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-25
- Finding
  - Engaging and involving people using the service; duty of candour
  - Published: 2023-08-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-08-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4028424855

HomeCare Compass is an independent guide and is not affiliated with the CQC.