# Holmwood Gardens Domiciliary Care Services

*Operated by Knighton Manor Limited.*

Holmwood Gardens Domiciliary Care Services is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2026

## Practical info

- Postcode: LE3 9SX
- Registered manager: Bradley, Josephine
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 02/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-30

### effective

- Finding
  - The Mental Capacity Act and consent
  - Published: 2022-09-30
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-09-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-30

### Other

- Finding
  - Evidence: A new incident analysis system introduced in July 2022 had already produced positive outcomes for one person.
  - Published: 2022-09-30
- Finding
  - Evidence: Where people lacked mental capacity, appropriate MCA assessments and best interest decisions had been made with relevant parties.
  - Published: 2022-09-30
- Finding
  - Evidence: Communication passports and easy read information were used to support people's individual communication needs.
  - Published: 2022-09-30
- Finding
  - Evidence: People were supported with their healthcare needs, including attending appointments and working positively with external health and social care professionals.
  - Published: 2022-09-30
- Finding
  - Evidence: Effective infection prevention and control practices were in place, including PPE, COVID-19 risk assessments and regular testing.
  - Published: 2022-09-30
- Finding
  - Evidence: People were supported to lead active and fulfilling lives, accessing community activities, holidays, and maintaining family and social relationships.
  - Published: 2022-09-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-30
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2022-09-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-30
- Finding
  - Using medicines safely
  - Published: 2022-09-30
- Finding
  - Staffing and recruitment
  - Published: 2022-09-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-30
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2022-09-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4025711379

HomeCare Compass is an independent guide and is not affiliated with the CQC.