# ASK4CARE - Huddersfield

*Operated by ASK4CARE LTD.*

ASK4CARE - Huddersfield is a CQC-regulated home-care agency in Huddersfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2024

## Practical info

- Postcode: HD3 3HR
- Registered manager: Hudson, Kirstie
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Huddersfield
- Last CQC check: 16/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care and independence
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and health outcomes
  - Published: 2021-10-30
- Finding
  - Staff training, supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Strong partnership working with community health professionals and local authority teams.
  - Published: 2021-10-30
- Finding
  - Evidence: Cultural competency demonstrated through ethnically diverse team and language-matching of carers to people.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager had strong governance systems including spot checks, audits, surveys and monthly staff meetings.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints procedure in place; concerns addressed promptly.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised, person-centred care plans including communication needs, preferences and equality and diversity considerations.
  - Published: 2021-10-30
- Finding
  - Evidence: People described staff as kind, caring and respectful of privacy and dignity.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, appraisals, field-based observations and a wide range of up-to-date training.
  - Published: 2021-10-30
- Finding
  - Evidence: All staff trained in medicines administration; MARs routinely audited; annual medicines competence assessments planned.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices followed with DBS checks carried out as standard.
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic call monitoring system in place to flag missed or late calls; no significant missed calls reported.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with staff; detailed risk assessments in place covering skin integrity, falls, medicines, fire safety, equipment and infection control.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: The registered manager was not aware of the Accessible Information Standard. This requires the service to ask, record, flag and share information about people's communication needs.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: the second referee had failed to respond to the follow up requests by the service and these requests had not been recorded to evidence this.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: relatives had signed the care plan on their behalf and it was not clear from records if these relatives had power of attorney to consent on the persons behalf.
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: For two people, who may lack the mental capacity to consent to their care plans, evidence of mental capacity assessment and best interest discussions needed to be improved.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Safe recruitment
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Staffing levels and call monitoring
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4020121686

HomeCare Compass is an independent guide and is not affiliated with the CQC.