# Exemplar Homecare Limited

Exemplar Homecare Limited is a CQC-regulated home-care agency in Mansfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2019

## Practical info

- Postcode: NG21 0HJ
- Registered manager: Manning, Craig
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Mansfield
- Last CQC check: 03/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-03
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-04-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Staff worked in partnership with GPs, dentists, falls teams and occupational therapists
  - Published: 2022-04-03
- Finding
  - Evidence: New staff were accompanied on first visits to put people at ease, and recruitment included appropriate vetting
  - Published: 2022-04-03
- Finding
  - Evidence: Registered manager was approachable, open to feedback and understood regulatory responsibilities including duty of candour
  - Published: 2022-04-03
- Finding
  - Evidence: Complaints were handled in line with the provider's policy and dealt with immediately to families' satisfaction
  - Published: 2022-04-03
- Finding
  - Evidence: Care records were person-centred, including life history, hobbies, religious beliefs and communication needs
  - Published: 2022-04-03
- Finding
  - Evidence: Staff were described as respectful, kind, caring, patient and understanding by people and relatives
  - Published: 2022-04-03
- Finding
  - Evidence: Medicines were managed safely with an electronic recording system being introduced to alert the office of missed doses
  - Published: 2022-04-03
- Finding
  - Evidence: People felt safe with staff and staff arrived on time, with less than 1% of calls late outside the agreed grace period
  - Published: 2022-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-03
- Finding
  - Engaging and involving people using the service, the public and staff, continuous learning and development
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4012095274

HomeCare Compass is an independent guide and is not affiliated with the CQC.