# Bluebird Care Ferndown

*Operated by iCAPS Enterprises Limited.*

Bluebird Care Ferndown is a CQC-regulated home-care agency in Ferndown.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/08/2019

## Practical info

- Postcode: BH22 9AT
- Registered manager: Kiff, Nina
- Local authority: Dorset
- Region: South West
- City: Ferndown
- Last CQC check: 24/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-10
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-10

### Other

- Finding
  - Evidence: 99% of people stated they were happy with the service in the annual quality survey.
  - Published: 2023-06-10
- Finding
  - Evidence: Positive and open leadership culture with staff describing the service as supportive and family-like.
  - Published: 2023-06-10
- Finding
  - Evidence: Strong partnership working with health and social care professionals, including use of Care Passports.
  - Published: 2023-06-10
- Finding
  - Evidence: People and relatives were overwhelmingly positive about staff kindness, dignity, and respect.
  - Published: 2023-06-10
- Finding
  - Evidence: Quality assurance systems had been improved with monthly audits covering medication, accidents, incidents, and care records.
  - Published: 2023-06-10
- Finding
  - Evidence: Regular supervisions and competency checks were completed and up to date.
  - Published: 2023-06-10
- Finding
  - Evidence: Staff received comprehensive training including safeguarding, medicines, epilepsy, dementia, and basic life support.
  - Published: 2023-06-10

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-10
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-10
- Finding
  - Using medicines safely
  - Published: 2023-06-10
- Finding
  - Staffing and recruitment
  - Published: 2023-06-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-10

### well_led

- Finding
  - Engaging and involving people, continuous learning and improving care, working in partnership with others
  - Published: 2023-06-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4011948567

HomeCare Compass is an independent guide and is not affiliated with the CQC.