# Bluebird Care West Dorset

*Operated by Kore Associates Limited.*

Bluebird Care West Dorset is a CQC-regulated home-care agency in Weymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/06/2023

## Practical info

- Postcode: DT4 9DN
- Registered manager: Ellis, Aleasha
- Local authority: Dorset
- Region: South West
- City: Weymouth
- Last CQC check: 03/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from health and social care professionals on partnership working
  - Published: 2023-06-03
- Finding
  - Evidence: Good community engagement including dementia awareness workshops and local charity support
  - Published: 2023-06-03
- Finding
  - Evidence: Highly positive staff culture with visible, approachable and supportive leadership
  - Published: 2023-06-03
- Finding
  - Evidence: Effective governance with multi-layered audits, accident/incident analysis and reflective learning
  - Published: 2023-06-03
- Finding
  - Evidence: Strong safeguarding culture with staff confident to raise concerns internally and externally
  - Published: 2023-06-03
- Finding
  - Evidence: Medicines management safe with trained and competency-assessed staff and electronic recording system
  - Published: 2023-06-03
- Finding
  - Evidence: Risk assessments improved since last inspection; risks identified, assessed and mitigated with clear staff instructions
  - Published: 2023-06-03
- **record_keeping** _(minor)_
  - Evidence: we found staff employment histories were not explored fully as required by the regulations and the providers policy. The manager took immediate action to rectify this during the inspection
  - Published: 2023-06-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-03
- Finding
  - Using medicines safely
  - Published: 2023-06-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-03
- Finding
  - Staffing and recruitment
  - Published: 2023-06-03
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-03

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-06-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4011438886

HomeCare Compass is an independent guide and is not affiliated with the CQC.