# Adina Home Care Services

*Operated by Adina Home Care Services Ltd.*

Adina Home Care Services is a CQC-regulated home-care agency in Pinner.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2024

## Practical info

- Postcode: HA5 1RJ
- Registered manager: Forbes, Judith
- Local authority: Hillingdon
- Region: London
- City: Pinner
- Last CQC check: 08/Jul/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated; respecting equality and diversity; supporting people to express their views
  - Published: 2022-12-22
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-22

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-12-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-22
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-12-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-22

### Other

- Finding
  - Evidence: People's needs and protected characteristics were assessed under the Equalities Act 2010, including support for same-gender care preferences.
  - Published: 2022-12-22
- Finding
  - Evidence: The service worked in partnership with a range of health and social care agencies including GPs, district nurses and pharmacists.
  - Published: 2022-12-22
- Finding
  - Evidence: People were supported to have maximum choice and control; consent was obtained before any task was carried out.
  - Published: 2022-12-22
- Finding
  - Evidence: People's privacy and dignity were respected and care plans were individualised, reflecting preferences, likes and dislikes.
  - Published: 2022-12-22
- Finding
  - Evidence: Infection prevention and control policies were in line with national guidance and staff had access to adequate PPE.
  - Published: 2022-12-22
- Finding
  - Evidence: People were protected from the risk of harm and abuse, with accessible safeguarding policies and staff trained to identify and report concerns.
  - Published: 2022-12-22
- Finding
  - Evidence: Systems were in place to ensure medicines were managed appropriately and daily records showed people had received their medicines as prescribed.
  - Published: 2022-12-22
- Finding
  - Evidence: Risks to people's safety were assessed and plans put in place to minimise risk of harm; risk was regularly reviewed and care plans updated.
  - Published: 2022-12-22
- **record_keeping** _(moderate)_
  - Evidence: A medicines audit that was carried out in March, April and May had identified repeated gaps in recording and probable missed doses of medicines.
  - Published: 2022-12-22
- **person_centred_care** _(moderate)_
  - Evidence: People did not consistently receive person centred care because their communication needs were not met.
  - Published: 2022-12-22
- **complaints_handling** _(moderate)_
  - Evidence: We received variable feedback regarding whether people were listened to when they complained. Some people felt their concerns and complaints had not been appropriately addressed.
  - Published: 2022-12-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-22
- Finding
  - Meeting people's communication needs; planning personalised care
  - Published: 2022-12-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-22
- Finding
  - Using medicines safely
  - Published: 2022-12-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-22
- Finding
  - Staffing and recruitment
  - Published: 2022-12-22

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-22
- Finding
  - Continuous learning and improving care; engaging people and staff; working in partnership
  - Published: 2022-12-22
- Finding
  - Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirements
  - Published: 2022-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4006301542

HomeCare Compass is an independent guide and is not affiliated with the CQC.