# Home Instead South East Northumberland

*Operated by Live Well Care Ltd.*

Home Instead South East Northumberland is a CQC-regulated home-care agency in Cramlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 17/02/2024

## Practical info

- Postcode: NE23 7RZ
- Registered manager: Oneill, Amy
- Local authority: Northumberland
- Region: North East
- City: Cramlington
- Last CQC check: 17/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, supportive culture where staff felt valued, respected and safe to raise concerns
  - Published: 2024-02-17
- Finding
  - Evidence: Highly effective quality assurance systems including a dedicated 'client experience' lead
  - Published: 2024-02-17
- Finding
  - Evidence: Proactive external partnerships including a memory café, school engagement, and short-notice care packages
  - Published: 2024-02-17
- Finding
  - Evidence: Low staff turnover with strong retention measures; no use of agency staff
  - Published: 2024-02-17
- Finding
  - Evidence: Exceptionally well-led service with a strong person-centred culture embedded throughout
  - Published: 2024-02-17
- Finding
  - Evidence: Comprehensive review of medicines administration practices with additional training stage reducing errors
  - Published: 2024-02-17
- Finding
  - Evidence: Successful rollout of an electronic care records system improving access to information for staff and relatives
  - Published: 2024-02-17
- Finding
  - Evidence: Consistent and reliable carers who always arrived on time and stayed for the full duration of calls
  - Published: 2024-02-17

### safe

- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2024-02-17
- Finding
  - Staffing and recruitment
  - Published: 2024-02-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-02-17

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2024-02-17
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-02-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-17
- Finding
  - Working in partnership with others
  - Published: 2024-02-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3995012019

HomeCare Compass is an independent guide and is not affiliated with the CQC.