# Nurseplus UK - Bournemouth

*Operated by Nurse Plus and Carer Plus (UK) Limited.*

Nurseplus UK - Bournemouth is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/07/2022

## Practical info

- Postcode: BH1 3DH
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 27/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with health and social care professionals
  - Published: 2022-07-27
- Finding
  - Evidence: Staff felt valued, supported and empowered
  - Published: 2022-07-27
- Finding
  - Evidence: Quality assurance audits, monthly manager audits, and spot checks in place
  - Published: 2022-07-27
- Finding
  - Evidence: Open and honest management with clear understanding of duty of candour
  - Published: 2022-07-27
- Finding
  - Evidence: Effective infection prevention and control with PPE consistently used
  - Published: 2022-07-27
- Finding
  - Evidence: Robust recruitment checks including references, health screening and DBS
  - Published: 2022-07-27
- Finding
  - Evidence: Detailed risk assessments linked to care plans and protocols
  - Published: 2022-07-27
- Finding
  - Evidence: Staff knew how to recognise signs of abuse and how to raise safeguarding concerns
  - Published: 2022-07-27
- Finding
  - Evidence: Sufficient staffing levels with improved travel time between visits and electronic log-in/out monitoring
  - Published: 2022-07-27
- Finding
  - Evidence: Medicines managed safely with electronic medicine administration system providing instant alerts for late or missed medicines
  - Published: 2022-07-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management, learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27

### well_led

- Finding
  - Engaging and involving people, continuous learning and working in partnership with others
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-398682286

HomeCare Compass is an independent guide and is not affiliated with the CQC.