# Crescent Office

*Operated by Crescent Community Care Services Limited.*

Crescent Office is a CQC-regulated home-care agency in Southsea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/12/2025

## Practical info

- Postcode: PO4 9BZ
- Registered manager: Ware, Harvey
- Local authority: Portsmouth
- Region: South East
- City: Southsea
- Last CQC check: 01/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Continuity of staff
  - Published: 2021-10-30
- Finding
  - Privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Kindness and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare access
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People were supported to access healthcare services and staff coordinated with external professionals effectively.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager and co-director were described as approachable, open and caring by people and relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff understood infection control procedures and used appropriate personal protective equipment.
  - Published: 2021-10-30
- Finding
  - Evidence: An on-call system was introduced to cover absences, preventing missed visits.
  - Published: 2021-10-30
- Finding
  - Evidence: People's diverse needs under the Equality Act 2010 were considered and documented in care plans.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with kindness, dignity and respect; staff protected privacy and promoted independence.
  - Published: 2021-10-30
- Finding
  - Evidence: New staff received a structured induction aligned to the Care Certificate, including shadowing experienced staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were recruited safely with appropriate DBS checks and references obtained prior to commencement.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and personalisation
  - Published: 2021-10-30
- Finding
  - Timeliness of visits
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Recruitment
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Risk assessment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and management culture
  - Published: 2021-10-30
- Finding
  - Staff engagement and feedback
  - Published: 2021-10-30
- Finding
  - Statutory notifications to CQC
  - Published: 2021-10-30
- Finding
  - Quality assurance and auditing
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3983308935

HomeCare Compass is an independent guide and is not affiliated with the CQC.