# The Care and Support Group County Durham

*Operated by The Care and Support Group Ltd.*

The Care and Support Group County Durham is a CQC-regulated home-care agency in Stanley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/06/2025

## Practical info

- Postcode: DH9 0JQ
- Registered manager: Taylor, Nicola
- Local authority: County Durham
- Region: North East
- City: Stanley
- Last CQC check: 27/Jun/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People received consistent care from a small, familiar team of staff, contributing to trust and safety.
  - Published: 2024-01-18
- Finding
  - Evidence: People were supported under MCA principles and appropriate legal authorisations were in place where needed.
  - Published: 2024-01-18
- Finding
  - Evidence: The service worked effectively in partnership with other professionals and agencies for coordinated care.
  - Published: 2024-01-18
- Finding
  - Evidence: The registered manager promoted an open, positive culture with regular audits, spot checks and responsive leadership.
  - Published: 2024-01-18
- Finding
  - Evidence: Staff used a mobile app to access and record care information, enabling relatives to monitor care in real time.
  - Published: 2024-01-18
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references were consistently followed.
  - Published: 2024-01-18
- Finding
  - Evidence: Medicines were administered safely using electronic records, with regular competence assessments for staff.
  - Published: 2024-01-18
- Finding
  - Evidence: People felt safe and staff had a thorough understanding of safeguarding, recognising and reporting abuse appropriately.
  - Published: 2024-01-18
- **communication_with_families** _(minor)_
  - Evidence: Some people and relatives said communication could be improved, whilst the majority felt communication was good.
  - Published: 2024-01-18
- **care_planning** _(minor)_
  - Evidence: Staff could describe people's risks, needs and preferences in good detail, but these were not always captured in people's care plans in as much detail as needed, and care plans were not always consistent.
  - Published: 2024-01-18
- Finding
  - Evidence: Annual quality assurance surveys completed by people, relatives, staff and stakeholders
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints recorded and responded to appropriately with robust communication systems
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible information policy in place with materials available in alternative formats
  - Published: 2021-10-30
- Finding
  - Evidence: Effective audit programme including spot checks that identified and addressed issues
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager demonstrated sound understanding of capacity and consent
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans reviewed regularly with involvement of people and relatives
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervisions and appraisals provided opportunities for staff development
  - Published: 2021-10-30
- Finding
  - Evidence: New staff supported by dedicated 'care coaches' during an extended induction period
  - Published: 2021-10-30
- Finding
  - Evidence: Staff trained in safeguarding, MCA, infection control, first aid, and moving and handling
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised risk assessments in place covering a range of everyday risks
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment process including DBS checks, references, and proof of identity
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administered safely with regular audits and staff competency checks
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3981937027

HomeCare Compass is an independent guide and is not affiliated with the CQC.