# Housing 21 - Goldfield Court

*Operated by Housing 21.*

Housing 21 - Goldfield Court is a CQC-regulated home-care agency in West Bromwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/03/2023

## Practical info

- Postcode: B70 8GH
- Registered manager: Riches, Joanne
- Local authority: Sandwell
- Region: West Midlands
- City: West Bromwich
- Last CQC check: 30/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service worked in partnership with health and social care professionals effectively.
  - Published: 2023-03-30
- Finding
  - Evidence: Staff were described as caring, compassionate, and knowledgeable about the people they supported.
  - Published: 2023-03-30
- Finding
  - Evidence: People were supported in line with MCA principles and appropriate legal authorisations were in place.
  - Published: 2023-03-30
- Finding
  - Evidence: Incidents and accidents were reviewed and action plans put in place to reduce reoccurrence.
  - Published: 2023-03-30
- Finding
  - Evidence: The registered manager promoted an open and honest culture and was responsive to inspection feedback.
  - Published: 2023-03-30
- Finding
  - Evidence: Staff received supervision and annual appraisals supporting professional development.
  - Published: 2023-03-30
- Finding
  - Evidence: Risk assessments were detailed, up to date, and guided staff in supporting people safely.
  - Published: 2023-03-30
- Finding
  - Evidence: People felt safe and staff demonstrated good understanding of safeguarding and whistleblowing protocols.
  - Published: 2023-03-30
- Finding
  - Evidence: Safe recruitment processes were in place including DBS checks, references, and proof of identity.
  - Published: 2023-03-30
- Finding
  - Evidence: Prescribed medication was administered safely and staff were trained and competency-checked regularly.
  - Published: 2023-03-30
- **care_planning** _(minor)_
  - Evidence: People had effective and robust support care plans in place, however, there were no care plans regarding individual protected characteristics.
  - Published: 2023-03-30
- **cultural_competency** _(moderate)_
  - Evidence: The registered manager was not completing equality and diversity plans for people... Staff were not able to tell us how they could find information about people's religious or cultural needs within people's care plans.
  - Published: 2023-03-30
- **end_of_life_care** _(moderate)_
  - Evidence: The registered manager was not completing end of life discussions or documentation with people. Care staff could not be certain of processes to follow in the event of a person's life ending unexpectedly.
  - Published: 2023-03-30
- **person_centred_care** _(moderate)_
  - Evidence: Three people told us they were dissatisfied with the level of choice the provider was giving them regarding ordering medication from their own choice of pharmacy.
  - Published: 2023-03-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-30
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-30
- Finding
  - Staffing and recruitment
  - Published: 2023-03-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-30
- Finding
  - Using medicines safely
  - Published: 2023-03-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-30
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-03-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-398076998

HomeCare Compass is an independent guide and is not affiliated with the CQC.