# Premier Care - Bradford Branch

*Operated by Premier Care Limited.*

Premier Care - Bradford Branch is a CQC-regulated home-care agency in Shipley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/10/2025

## Practical info

- Postcode: BD18 3DS
- Registered manager: Thomson, Caroline
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Shipley
- Last CQC check: 08/Oct/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager promoted a positive, person-centred culture and was described as approachable and supportive
  - Published: 2022-12-07
- Finding
  - Evidence: Electronic call monitoring implemented to ensure call times could be monitored
  - Published: 2022-12-07
- Finding
  - Evidence: Staff received regular supervision, spot checks and a detailed induction with shadowing opportunities
  - Published: 2022-12-07
- Finding
  - Evidence: Risk assessments covering mobility, nutrition, environment and mental/physical health were in place and regularly reviewed
  - Published: 2022-12-07
- Finding
  - Evidence: Safeguarding processes were effective; staff understood how to recognise and report abuse
  - Published: 2022-12-07
- Finding
  - Evidence: Recruitment checks were robust and sufficient staffing levels were maintained
  - Published: 2022-12-07
- Finding
  - Evidence: People and relatives reported feeling safe and described staff as kind and respectful
  - Published: 2022-12-07
- Finding
  - Evidence: Registered manager responded promptly to inspection findings, carrying out an audit and scheduling refresher medication training
  - Published: 2022-12-07
- **incident_learning** _(minor)_
  - Evidence: The service had a system for recording and monitoring accidents and incidents. This could be improved to ensure near-miss situations were also captured.
  - Published: 2022-12-07
- **missed_or_late_visits** _(minor)_
  - Evidence: we received mixed feedback about the timings of the calls and people were not always informed if calls were going to be late. One relative said, 'The times of the calls are quite mixed up and varied.'
  - Published: 2022-12-07
- **governance** _(critical)_
  - Evidence: Audits and checks were in place. However, they had failed to identify the shortfalls...relating to the safe management of medication. This was the third consecutive inspection where the provider had failed to be compliant.
  - Published: 2022-12-07
- **medication_management** _(critical)_
  - Evidence: gaps in signatures on Medicines Administration Records...time of administration was not always recorded...not assured there was the prescribed gap between doses which put people at risk of harm.
  - Published: 2022-12-07

### safe

- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong; Preventing and controlling infection
  - Published: 2022-12-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-07
- Finding
  - Staffing and recruitment
  - Published: 2022-12-07
- Finding
  - Using medicines safely
  - Published: 2022-12-07

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3973037876

HomeCare Compass is an independent guide and is not affiliated with the CQC.