# B-Hope and Care Services Ltd

B-Hope and Care Services Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/03/2019

## Practical info

- Postcode: LE4 5HH
- Registered manager: Mohammad, Sadia
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 22/Mar/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life wishes were discussed and recorded as part of care planning.
  - Published: 2019-06-21
- Finding
  - Evidence: The general manager received an award for acting as a positive ambassador for care services.
  - Published: 2019-06-21
- Finding
  - Evidence: The registered manager was passionate, visible and regularly engaged with people, relatives and staff to drive improvements.
  - Published: 2019-06-21
- Finding
  - Evidence: People were matched with staff from similar cultural backgrounds to meet religious and cultural needs.
  - Published: 2019-06-21
- Finding
  - Evidence: Staff induction was based on the Care Certificate with competency-assessed medicines training before administration.
  - Published: 2019-06-21
- Finding
  - Evidence: Medicines were administered safely and as prescribed, with daily records maintained by staff.
  - Published: 2019-06-21
- Finding
  - Evidence: People and relatives reported no missed or significantly late calls and felt safe with the service.
  - Published: 2019-06-21
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and robust recruitment processes including DBS checks were in place.
  - Published: 2019-06-21
- **governance** _(minor)_
  - Evidence: The registered manager had not yet developed a policy to demonstrate how they met the Accessible Information Standard, which came into force in August 2016.
  - Published: 2019-06-21
- **care_planning** _(minor)_
  - Evidence: We found one care plan did not include the detailed information provided to us by staff to support personalised care.
  - Published: 2019-06-21
- **supervision_appraisal** _(minor)_
  - Evidence: The registered manager did not keep a record of formal supervisions with staff. They told us they would implement this following our inspection.
  - Published: 2019-06-21
- **medication_management** _(minor)_
  - Evidence: Where people were prescribed topical medicines, such as creams, there was no written guidance to advice staff on the correct area of application.
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3968720016

HomeCare Compass is an independent guide and is not affiliated with the CQC.