# Regent Home Care (West Herts) Limited

Regent Home Care (West Herts) Limited is a CQC-regulated home-care agency in Rickmansworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/12/2023

## Practical info

- Postcode: WD3 1DE
- Local authority: Hertfordshire
- Region: East
- City: Rickmansworth
- Last CQC check: 22/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff encouraged people to retain independence; electric call monitoring used to improve punctuality.
  - Published: 2023-12-22
- Finding
  - Evidence: Service worked in partnership with healthcare professionals to provide seamless support.
  - Published: 2023-12-22
- Finding
  - Evidence: Positive feedback from people and families about care quality and communication.
  - Published: 2023-12-22
- Finding
  - Evidence: Effective infection prevention and control measures, including PPE provision and up-to-date government guidance.
  - Published: 2023-12-22
- Finding
  - Evidence: Accidents and incidents reviewed and monitored to identify trends and share learning with staff.
  - Published: 2023-12-22
- Finding
  - Evidence: Medicines administration training completed and competencies checked regularly, with a process for medication errors and shared learning.
  - Published: 2023-12-22
- Finding
  - Evidence: Robust recruitment process including DBS checks and minimum two professional references; good staff retention.
  - Published: 2023-12-22
- Finding
  - Evidence: Individual risk assessments completed prior to service commencement, covering environment, fire safety, moving and handling, and medicines.
  - Published: 2023-12-22
- Finding
  - Evidence: Staff completed safeguarding training and were aware of different types of abuse, with clear escalation processes.
  - Published: 2023-12-22
- **leadership** _(minor)_
  - Evidence: There had been some challenges in relation to the management of the service. The registered manager had identified the areas for development and had put things in place to strengthen the management team.
  - Published: 2023-12-22
- **governance** _(minor)_
  - Evidence: The registered manager had not completed the PIR at the time of our inspection. This is information providers are required to send us annually with key information about their service.
  - Published: 2023-12-22
- **missed_or_late_visits** _(minor)_
  - Evidence: during times of peak demand or where carers went of sick care staff were asked to cover additional shifts and this sometimes resulted in the calls being later than expected.
  - Published: 2023-12-22

### safe

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-22
- Finding
  - Lessons learnt
  - Published: 2023-12-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-22
- Finding
  - Using medicines safely
  - Published: 2023-12-22
- Finding
  - Staffing and recruitment
  - Published: 2023-12-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-22
- Finding
  - Systems and processes to safeguard people from abuse
  - Published: 2023-12-22

### well_led

- Finding
  - Working in partnerships with others
  - Published: 2023-12-22
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-22
- Finding
  - Managers being clear about their roles, and understanding quality, performance, risks, and regulatory requirements
  - Published: 2023-12-22
- Finding
  - Promoting a positive culture that is person centred, open, inclusive, and empowering
  - Published: 2023-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3965859384

HomeCare Compass is an independent guide and is not affiliated with the CQC.