# We Care Agency Ltd

We Care Agency Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/09/2023

## Practical info

- Postcode: NW10 7PN
- Registered manager: Muhiyadin, Khadijo
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 19/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective infection control practices were observed, with staff wearing appropriate PPE consistently.
  - Published: 2023-09-19
- Finding
  - Evidence: The registered manager maintained partnership working with local authority managers and other health and social care professionals.
  - Published: 2023-09-19
- Finding
  - Evidence: Regular staff team meetings and weekly workshops promoted continuous learning, including topic-specific sessions such as diabetes care.
  - Published: 2023-09-19
- Finding
  - Evidence: The registered manager engaged proactively with people via surveys, phone calls, and home visits to monitor quality.
  - Published: 2023-09-19
- Finding
  - Evidence: People and relatives gave consistently positive feedback about staff being caring, punctual, and respectful of dignity and independence.
  - Published: 2023-09-19
- Finding
  - Evidence: Care workers completed the Care Certificate on induction and received regular supervision and yearly appraisals.
  - Published: 2023-09-19
- Finding
  - Evidence: Staff were safely recruited with DBS checks, employment history reviews, and reference checks.
  - Published: 2023-09-19
- Finding
  - Evidence: People felt safe and staff demonstrated clear knowledge of safeguarding responsibilities, including annual competency assessments.
  - Published: 2023-09-19
- **medication_management** _(minor)_
  - Evidence: The medication competency testing forms were not always person centred in relation to the people supported by care staff.
  - Published: 2023-09-19
- **consent_capacity** _(moderate)_
  - Evidence: We found in 3 instances people's consent to care had not been obtained in line with the principles of the MCA.
  - Published: 2023-09-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3953622395

HomeCare Compass is an independent guide and is not affiliated with the CQC.