# Bella Home Care

*Operated by Bella Home Care Ltd.*

Bella Home Care is a CQC-regulated home-care agency in Leamington Spa.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/02/2023

## Practical info

- Postcode: CV32 7DB
- Registered manager: Woollacott, Laura
- Local authority: Warwickshire
- Region: West Midlands
- City: Leamington Spa
- Last CQC check: 25/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Previous breach of Regulation 17 remedied; audit systems strengthened
  - Published: 2023-02-25
- Finding
  - Evidence: Registered manager working in partnership with district nurses, GPs and fire authority
  - Published: 2023-02-25
- Finding
  - Evidence: Positive staff culture with recognition schemes and supportive management
  - Published: 2023-02-25
- Finding
  - Evidence: PPE worn on all care calls including face masks as good practice
  - Published: 2023-02-25
- Finding
  - Evidence: Staff recognised signs of abuse and knew how to report concerns
  - Published: 2023-02-25
- Finding
  - Evidence: Risk assessments improved since last inspection with guidance available to staff at each care call
  - Published: 2023-02-25
- Finding
  - Evidence: Medicines administered safely with MAR records and body maps; competency checks conducted
  - Published: 2023-02-25
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references
  - Published: 2023-02-25
- Finding
  - Evidence: Sufficient staffing levels with regular consistent staff teams known to people
  - Published: 2023-02-25
- Finding
  - Evidence: No recorded missed care calls; people notified when staff running late
  - Published: 2023-02-25
- **record_keeping** _(minor)_
  - Evidence: Risk information was written into each care call schedule, rather than a specific risk assessment...registered manager agreed to complete separate risk assessments.
  - Published: 2023-02-25
- **governance** _(moderate)_
  - Evidence: some checks were not always completed promptly...they decided to back date all of the checks to 2021. This meant current audits were delayed by 3 months.
  - Published: 2023-02-25

### safe

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-25
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-25
- Finding
  - Staffing and recruitment
  - Published: 2023-02-25
- Finding
  - Using medicines safely
  - Published: 2023-02-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-25

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-395334751

HomeCare Compass is an independent guide and is not affiliated with the CQC.