# Greenwrite Healthcare

*Operated by Greenwrite Healthcare Limited.*

Greenwrite Healthcare is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 04/11/2022

## Practical info

- Postcode: SE15 2NL
- Registered manager: Mabau Basikini, Veronica
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 04/Nov/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-04

### Other

- Finding
  - Evidence: The provider introduced a newsletter and held regular staff meetings to engage staff and people using the service.
  - Published: 2022-11-04
- Finding
  - Evidence: The service worked in partnership with social workers, occupational therapists and speech and language therapists.
  - Published: 2022-11-04
- Finding
  - Evidence: Staff received medicine administration training and competency assessments.
  - Published: 2022-11-04
- Finding
  - Evidence: Improvements were made around Mental Capacity Act compliance; the provider was no longer in breach of regulation 11.
  - Published: 2022-11-04
- Finding
  - Evidence: Staff had access to appropriate personal protective equipment (PPE) and improvements were made to COVID-19 testing compliance.
  - Published: 2022-11-04
- Finding
  - Evidence: Policies in relation to safeguarding were in place and staff received relevant training; staff showed a good understanding of whistleblowing and safeguarding procedures.
  - Published: 2022-11-04
- **supervision_appraisal** _(moderate)_
  - Evidence: 50% of respondents said they did not feel supported by their line manager, did not feel able to contribute to improvements and been subjected to bullying or harassment at work.
  - Published: 2022-11-04
- **complaints_handling** _(minor)_
  - Evidence: letters to people who had cause to complain were not clear and did not adequately explain what had gone wrong.
  - Published: 2022-11-04
- **record_keeping** _(moderate)_
  - Evidence: We saw one safeguarding investigation report which contained numerous typographical errors which made the document indecipherable in places.
  - Published: 2022-11-04
- **leadership** _(critical)_
  - Evidence: there were widespread and significant shortfalls in service leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
  - Published: 2022-11-04
- **governance** _(critical)_
  - Evidence: the provider was failing to assess, monitor and improve the quality and safety of the service effectively
  - Published: 2022-11-04
- **missed_or_late_visits** _(moderate)_
  - Evidence: The carers are never on time and I am always waiting.
  - Published: 2022-11-04
- **staff_training** _(moderate)_
  - Evidence: The training matrix also showed staff had not received diabetes training.
  - Published: 2022-11-04
- **medication_management** _(critical)_
  - Evidence: The failure to ensure the safe management of people's medicines was a continued breach of regulation 12
  - Published: 2022-11-04
- **care_planning** _(critical)_
  - Evidence: Care plans did not contain information about the risk of low blood sugar (hypoglycaemia) or what signs or symptoms might indicate people were experiencing low blood sugar
  - Published: 2022-11-04
- **staff_competency** _(critical)_
  - Evidence: The provider did not follow safe recruitment processes to ensure staff were suitable to work with people with health and social care needs.
  - Published: 2022-11-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-04
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-04
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-11-04
- Finding
  - Using medicines safely
  - Published: 2022-11-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-04
- Finding
  - Staffing and recruitment
  - Published: 2022-11-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-04
- Finding
  - Working in partnership with others
  - Published: 2022-11-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3948432516

HomeCare Compass is an independent guide and is not affiliated with the CQC.