# Hilton Nursing Partners Limited

Hilton Nursing Partners Limited is a CQC-regulated home-care agency in Ashford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 17/02/2018

## Practical info

- Postcode: TN12 9QJ
- Registered manager: Selling, Lisa
- Local authority: Kent
- Region: South East
- City: Ashford
- Last CQC check: 10/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Recognised externally through awards, including a staff member invited to Downing Street for care recognition
  - Published: 2023-04-12
- Finding
  - Evidence: Staff went above and beyond, including re-integrating isolated people into their communities and supporting numeracy/literacy skills
  - Published: 2023-04-12
- Finding
  - Evidence: Provider worked with government on ethical overseas recruitment systems to share good practice nationally
  - Published: 2023-04-12
- Finding
  - Evidence: Electronic medicines records with automated alerts enabled proactive error detection and safe administration
  - Published: 2023-04-12
- Finding
  - Evidence: Daily staffing assessments ensured sufficient staff before accepting new care packages
  - Published: 2023-04-12
- Finding
  - Evidence: Staff supported to grow through structured promotion scheme, resulting in low turnover and consistent care
  - Published: 2023-04-12
- Finding
  - Evidence: Innovative stroke discharge pathway developed in partnership with NHS and local authority, achieving excellent outcomes
  - Published: 2023-04-12
- Finding
  - Evidence: Exceptional leadership with an open, fair culture driving high-quality, person-centred care and continuous innovation
  - Published: 2023-04-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12
- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3937347863

HomeCare Compass is an independent guide and is not affiliated with the CQC.