# Gravesend

*Operated by DMC Consulting Services Ltd.*

Gravesend is a CQC-regulated home-care agency in Gravesend.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2020

## Practical info

- Postcode: DA11 0RZ
- Registered manager: Chipendo, Diana
- Local authority: Kent
- Region: South East
- City: Gravesend
- Last CQC check: 15/Dec/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Strong partnership working with GPs, occupational therapists, dieticians, district nurses, and local authority care managers
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance system including audits of care plans, risk assessments, medicines, training, and complaints
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager was hands-on, accessible via 24-hour on-call system, and conducted unannounced spot checks
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent staffing ensured continuity of care and strong relationships between staff and people
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans with personalised information on likes, dislikes, history, and communication needs
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, appraisals, and induction supported staff in their roles
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive mandatory and needs-specific training including dementia awareness and diabetes
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment process including DBS checks, face-to-face interviews, and pre-employment checks
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with up-to-date MAR records, audits, and staff competency assessments
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with care staff and risks were regularly assessed and reviewed with clear risk management plans
  - Published: 2021-10-30
- Finding
  - Evidence: Staff felt supported and encouraged to develop their skills through training and development plans.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care supported sensitively in partnership with district nurses and other professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Open complaints handling with people confident the registered manager would act quickly on concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Good partnership working with external health professionals such as GPs and district nurses.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3928813468

HomeCare Compass is an independent guide and is not affiliated with the CQC.