# Pinnacle Cares For You Limited

Pinnacle Cares For You Limited is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/12/2023

## Practical info

- Postcode: NE27 0QQ
- Registered manager: Ferguson, David
- Local authority: North Tyneside
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 13/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's protected characteristics and cultural beliefs were considered and respected
  - Published: 2023-12-13
- Finding
  - Evidence: Staff felt valued, supported, and involved in how the service was run
  - Published: 2023-12-13
- Finding
  - Evidence: Effective quality assurance systems with real-time electronic analysis
  - Published: 2023-12-13
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2023-12-13
- Finding
  - Evidence: Registered manager proactively analysed data to identify patterns and trends
  - Published: 2023-12-13
- Finding
  - Evidence: Open, learning culture where errors were used as opportunities for improvement
  - Published: 2023-12-13
- Finding
  - Evidence: Medicines managed safely with regular staff competency checks
  - Published: 2023-12-13
- Finding
  - Evidence: Electronic call monitoring system effectively prevented missed or late visits
  - Published: 2023-12-13
- Finding
  - Evidence: Continuity of care from a consistent core team of carers who knew people well
  - Published: 2023-12-13

### safe

- Finding
  - Using medicines safely
  - Published: 2023-12-13
- Finding
  - Staffing and recruitment
  - Published: 2023-12-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-12-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-13
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-12-13
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-12-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3927369224

HomeCare Compass is an independent guide and is not affiliated with the CQC.