# Home Care Direct

*Operated by Homecare Direct Limited.*

Home Care Direct is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/03/2023

## Practical info

- Postcode: S41 8NL
- Registered manager: Shaw, Kaileigh
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 29/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with GPs, district nurses and local authorities to support people's health and safety.
  - Published: 2023-03-29
- Finding
  - Evidence: Management team gathered and acted on feedback from people and staff to drive continuous improvement.
  - Published: 2023-03-29
- Finding
  - Evidence: People empowered to make choices and direct their own care, including involvement in creating care plans.
  - Published: 2023-03-29
- Finding
  - Evidence: Medicines managed safely with regular audits, direct observation of practice and clear PRN guidance.
  - Published: 2023-03-29
- Finding
  - Evidence: Each person supported by a small, specifically recruited team of personal assistants with people involved in selection.
  - Published: 2023-03-29
- Finding
  - Evidence: Risks were assessed and care plans regularly reviewed and updated with detailed monitoring and preventative actions.
  - Published: 2023-03-29
- Finding
  - Evidence: People were protected from the risk of abuse and felt safe; safeguarding incidents correctly reported, recorded and investigated.
  - Published: 2023-03-29
- **record_keeping** _(minor)_
  - Evidence: we found some staff's recruitment files did not contain records of interviews which had been held to assess their suitability
  - Published: 2023-03-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-29
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-29
- Finding
  - Using medicines safely
  - Published: 2023-03-29
- Finding
  - Staffing and recruitment
  - Published: 2023-03-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-29
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-03-29
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-03-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3917351471

HomeCare Compass is an independent guide and is not affiliated with the CQC.