# Support Care Services

*Operated by Support Care Services Ltd.*

Support Care Services is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/08/2019

## Practical info

- Postcode: CR0 1XU
- Registered manager: Namuganga, Justine
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 22/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-03

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Good partnership working with local authority and healthcare professionals
  - Published: 2022-04-03
- Finding
  - Evidence: Investment in new technology giving staff mobile access to care information
  - Published: 2022-04-03
- Finding
  - Evidence: Registered manager investigated events, incidents and complaints and shared learning with staff
  - Published: 2022-04-03
- Finding
  - Evidence: Staff treated people with dignity, respect and promoted independence
  - Published: 2022-04-03
- Finding
  - Evidence: People received consistent care from the same staff with whom they had developed good bonds
  - Published: 2022-04-03
- Finding
  - Evidence: All staff trained in MCA and associated codes of practice
  - Published: 2022-04-03
- Finding
  - Evidence: Staff received relevant training including specialist training in autism, challenging behaviour and pressure sores
  - Published: 2022-04-03
- Finding
  - Evidence: Improved recruitment and selection processes ensuring only suitable staff were employed
  - Published: 2022-04-03
- **governance** _(minor)_
  - Evidence: this did not fully meet the legal requirement that the rating from the last inspection be clearly displayed on the provider's website
  - Published: 2022-04-03

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-03
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3915240669

HomeCare Compass is an independent guide and is not affiliated with the CQC.