# The Acorns

*Operated by GT Care (Wakefield) Ltd.*

The Acorns is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/12/2023

## Practical info

- Postcode: WF3 4HB
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 14/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-08

### Other

- Finding
  - Evidence: Recommendations and advice from healthcare professionals were followed.
  - Published: 2024-03-08
- Finding
  - Evidence: Feedback was sought from stakeholders regularly and outcomes displayed as 'You said, we did.'
  - Published: 2024-03-08
- Finding
  - Evidence: People were well supported, treated with dignity and respect, and involved in decisions about their care.
  - Published: 2024-03-08
- Finding
  - Evidence: The registered manager had a system to monitor and review accidents and incidents to identify trends and mitigate future risks.
  - Published: 2024-03-08
- Finding
  - Evidence: Sufficient numbers of suitable staff were observed, and safe recruitment processes were operated.
  - Published: 2024-03-08
- Finding
  - Evidence: Staff received training in safeguarding and knew what action to take to keep people safe.
  - Published: 2024-03-08
- Finding
  - Evidence: People were supported to receive their medicines safely by staff who were trained and competent to administer medicines.
  - Published: 2024-03-08
- Finding
  - Evidence: Risks associated with people's care were identified and actions taken to minimise risk; support plans contained sufficient information for staff to safely manage risks.
  - Published: 2024-03-08
- **governance** _(moderate)_
  - Evidence: A range of quality audits had not always been instrumental in identifying or resolving the issues we found during our inspection. Systems and processes require embedding into practice.
  - Published: 2024-03-08
- **medication_management** _(minor)_
  - Evidence: We found some minor recording issues and temperatures were not being recorded of storage areas. Following our inspection, the registered manager took action to address these issues.
  - Published: 2024-03-08
- **record_keeping** _(minor)_
  - Evidence: During our inspection we found some minor recording issues and temperatures were not being recorded of storage areas.
  - Published: 2024-03-08
- **infection_control** _(moderate)_
  - Evidence: Staff were not consistently following safe infection prevention and control practices. We observed several staff wearing coats and/or long-sleeved clothing which presented a risk of cross infection.
  - Published: 2024-03-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-08
- Finding
  - Staffing and recruitment
  - Published: 2024-03-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-03-08
- Finding
  - Using medicines safely
  - Published: 2024-03-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-08
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-08
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-03-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-08
- Finding
  - Continuous learning and improving care
  - Published: 2024-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-391058602

HomeCare Compass is an independent guide and is not affiliated with the CQC.