# Right at Home Tyneside

*Operated by Life and Care Solutions Limited.*

Right at Home Tyneside is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/11/2022

## Practical info

- Postcode: NE12 8BU
- Registered manager: Latimer, Lyndsey
- Local authority: North Tyneside
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 29/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2022-11-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-11-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-11-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-29

### Other

- Finding
  - Evidence: Responsive to communication needs including non-digital preferences and language barriers.
  - Published: 2022-11-29
- Finding
  - Evidence: Effective safeguarding processes with confident, trained staff and no concerns raised by external professionals.
  - Published: 2022-11-29
- Finding
  - Evidence: Open, positive culture promoted by committed leadership with staff feeling well supported and valued.
  - Published: 2022-11-29
- Finding
  - Evidence: Person-centred care with continuity of care prioritised through consistent staff allocation.
  - Published: 2022-11-29
- Finding
  - Evidence: Strong training culture with dedicated in-house trainer and external clinicians supplementing mandatory training.
  - Published: 2022-11-29
- Finding
  - Evidence: No reliance on agency staff; sufficient staffing levels maintained through internal cover arrangements.
  - Published: 2022-11-29
- Finding
  - Evidence: Robust governance and quality assurance systems effectively identifying issues and trends to drive continuous improvement.
  - Published: 2022-11-29
- Finding
  - Evidence: Strong medicines management with regular, detailed audits and staff trained and assessed as competent in medicines administration.
  - Published: 2022-11-29
- **communication_with_families** _(minor)_
  - Evidence: Some people we spoke with gave mixed feedback about how well the provider communicated with them when a care visit was going to be delayed.
  - Published: 2022-11-29
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people experienced later calls than agreed. The provider was aware of this and had taken steps to reduce these occurrences.
  - Published: 2022-11-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-29
- Finding
  - Using medicines safely; learning lessons when things go wrong
  - Published: 2022-11-29
- Finding
  - Staffing and recruitment
  - Published: 2022-11-29
- Finding
  - Assessing risk, safety monitoring and management; safeguarding
  - Published: 2022-11-29

### well_led

- Finding
  - Managers and staff clear about roles; duty of candour; working in partnership
  - Published: 2022-11-29
- Finding
  - Promoting a positive culture; continuous learning and improving care
  - Published: 2022-11-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3909309981

HomeCare Compass is an independent guide and is not affiliated with the CQC.