# Home Instead (Reading)

*Operated by P G Keohane Limited.*

Home Instead (Reading) is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 17/04/2018

## Practical info

- Postcode: RG7 4SA
- Local authority: West Berkshire
- Region: South East
- City: Reading
- Last CQC check: 17/Apr/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service accredited by City and Guilds to deliver Alzheimer's care training, offered free to family members
  - Published: 2020-01-29
- Finding
  - Evidence: Only one missed call in the previous six months, with no resulting harm
  - Published: 2020-01-29
- Finding
  - Evidence: Regular quality assurance via external PEAQ surveys, management audits, spot checks, and annual appraisals
  - Published: 2020-01-29
- Finding
  - Evidence: Open management culture with approachable registered manager and director; staff described communication as 'exceptional'
  - Published: 2020-01-29
- Finding
  - Evidence: Highly responsive to changing needs, including organising additional care during the inspection visit itself
  - Published: 2020-01-29
- Finding
  - Evidence: Minimum one-hour call duration enabling holistic, person-centred care addressing emotional and social needs
  - Published: 2020-01-29
- Finding
  - Evidence: Continuity of care maintained through allocation of a consistent team with one or two 'main carers' per person
  - Published: 2020-01-29
- Finding
  - Evidence: Exceptionally strong relationships built between care staff and people, with 95% of service users reporting staff 'go the extra mile'
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment process including up to six references, DBS checks, identity verification, and no gaps in work history
  - Published: 2020-01-29
- Finding
  - Evidence: Staff trained annually in safeguarding, medication administration, and manual handling; competency checks conducted at least annually
  - Published: 2020-01-29
- Finding
  - Evidence: Staff feel highly valued through awards, recognition cards and responsive management
  - Published: 2020-01-29
- Finding
  - Evidence: Multiple quality assurance mechanisms including external annual survey, quarterly compliance reviews and spot checks
  - Published: 2020-01-29
- Finding
  - Evidence: High-quality, person-centred care plans covering communication, life history, cultural and spiritual needs
  - Published: 2020-01-29
- Finding
  - Evidence: Strong community engagement including 727 Dementia Friends and fraud prevention work
  - Published: 2020-01-29
- Finding
  - Evidence: Staff matching to people based on skills, culture, personality and life experience
  - Published: 2020-01-29
- Finding
  - Evidence: Care packages only accepted when sufficient skilled staff are available to meet needs safely
  - Published: 2020-01-29
- Finding
  - Evidence: Medication safety maintained through trained and competency-tested staff with 12-monthly reassessment
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment including DBS checks and three-day values-based induction before appointment
  - Published: 2020-01-29
- Finding
  - Evidence: Compassionate end-of-life care with trained staff enabling people to die at home as wished
  - Published: 2020-01-29
- Finding
  - Evidence: Strong rehabilitation-focused care enabling people to regain independence
  - Published: 2020-01-29
- Finding
  - Evidence: Exceptionally responsive to individual needs, including same-day and late-night call adjustments at short notice
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-390726898

HomeCare Compass is an independent guide and is not affiliated with the CQC.