# Angels Place Health & Social Care

*Operated by Lexwin Trading Ltd.*

Angels Place Health & Social Care is a CQC-regulated home-care agency in Orpington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/04/2022

## Practical info

- Postcode: BR5 3QF
- Registered manager: Ozigbo-Esere, Martha
- Local authority: Bromley
- Region: London
- City: Orpington
- Last CQC check: 23/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-23
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-23
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-23

### Other

- Finding
  - Evidence: Effective quality monitoring through audits of care plans, medicines, safeguarding and training
  - Published: 2022-04-23
- Finding
  - Evidence: Open, supportive management culture with staff feeling valued and listened to
  - Published: 2022-04-23
- Finding
  - Evidence: Strong partnership working with GPs, district nurses and local authorities
  - Published: 2022-04-23
- Finding
  - Evidence: Staff worked within the principles of the Mental Capacity Act 2005
  - Published: 2022-04-23
- Finding
  - Evidence: Care plans were person centred and reflected individuals' physical, emotional, mental, social, cultural and religious needs
  - Published: 2022-04-23
- Finding
  - Evidence: Staff received good induction, regular supervision and ongoing training
  - Published: 2022-04-23
- Finding
  - Evidence: Use of Electronic Call Monitoring (ECM), spot checks and telephone monitoring to ensure timely visits
  - Published: 2022-04-23
- Finding
  - Evidence: Medicines safely managed with up to date training and competency assessments
  - Published: 2022-04-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-04-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support
  - Published: 2022-04-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-23
- Finding
  - Using medicines safely
  - Published: 2022-04-23
- Finding
  - Staffing and recruitment
  - Published: 2022-04-23
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-23
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-04-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-23
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2022-04-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3906886217

HomeCare Compass is an independent guide and is not affiliated with the CQC.