# Shaftesbury Beaumont Court

*Operated by Livability.*

Shaftesbury Beaumont Court is a CQC-regulated home-care agency in Prudhoe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/12/2023

## Practical info

- Postcode: NE42 6JT
- Registered manager: Sharpe, Victoria
- Local authority: Northumberland
- Region: North East
- City: Prudhoe
- Last CQC check: 09/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with local authority and other services to support people's health and wellbeing.
  - Published: 2023-12-09
- Finding
  - Evidence: Staff encouraged to develop skills and contribute to service improvements through regular staff meetings.
  - Published: 2023-12-09
- Finding
  - Evidence: People supported to maintain independence, participate in activities, cooking, shopping and community engagement.
  - Published: 2023-12-09
- Finding
  - Evidence: Strong management oversight with audits covering medicines management, personal finances and quality monitoring visits.
  - Published: 2023-12-09
- Finding
  - Evidence: Provider demonstrated duty of candour following a medicines error, writing to the person's family and taking corrective action.
  - Published: 2023-12-09
- Finding
  - Evidence: Positive, open, person-centred culture described by staff as working 'like one family'.
  - Published: 2023-12-09
- Finding
  - Evidence: Safe recruitment processes and sufficient staffing levels, including recent increases to day and night-time staffing.
  - Published: 2023-12-09
- Finding
  - Evidence: Staff had a good understanding of people's likes, dislikes and preferences, treating people with dignity and respect.
  - Published: 2023-12-09
- Finding
  - Evidence: People were safeguarded from abuse and avoidable harm with a clear safeguarding process in place.
  - Published: 2023-12-09
- **staffing_levels** _(minor)_
  - Evidence: The registered manager told us they were continuing to recruit, although were still reliant on agency staff.
  - Published: 2023-12-09
- **medication_management** _(minor)_
  - Evidence: Following the inspection, we received anonymous concerns about a recent use of medicines. The registered manager investigated the matter.
  - Published: 2023-12-09
- **medication_management** _(minor)_
  - Evidence: There were some minor issues with records relating to medicines. We spoke with the service delivery lead to address these.
  - Published: 2023-12-09
- Finding
  - Evidence: Staff demonstrated organisational values by enabling community participation and supporting people's independence
  - Published: 2021-10-30
- Finding
  - Evidence: Annual surveys and monthly keyworker meetings used to seek views of people using the service
  - Published: 2021-10-30
- Finding
  - Evidence: End-of-life planning ('When I die' plans) in place reflecting people's wishes
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible communication approaches in place including easy read documents, pictorial formats and sign language support
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality monitoring systems including monthly audits, themed audits, regional manager visits and 'Validation' visits; rated 'green' by provider quality team
  - Published: 2021-10-30
- Finding
  - Evidence: Service successfully transitioned from care home to supported living, promoting greater independence for people
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans regularly reviewed every three months, incorporating guidance from external professionals and NICE guidelines
  - Published: 2021-10-30
- Finding
  - Evidence: Staff trained and assessed as competent in medicines administration; no gaps in MAR records; signed up to STOMP-LD initiative
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff recruitment process including three references and DBS checks
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels maintained consistently, including waking night staff arrangements for safe evacuation
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3904108664

HomeCare Compass is an independent guide and is not affiliated with the CQC.