# Radfield Home Care Bexhill, Hastings & Battle

*Operated by Holmes Care Solutions Limited.*

Radfield Home Care Bexhill, Hastings & Battle is a CQC-regulated home-care agency in St. Leonards-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 01/06/2022

## Practical info

- Postcode: TN38 9UH
- Registered manager: Gardner, Joanna
- Local authority: East Sussex
- Region: South East
- City: St. Leonards-on-sea
- Last CQC check: 01/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-01

### Other

- Finding
  - Evidence: Strong governance with regular audits, spot checks and clear understanding of duty of candour
  - Published: 2022-06-01
- Finding
  - Evidence: Engagement with local LGBTQ+ charity to promote equality, diversity and human rights
  - Published: 2022-06-01
- Finding
  - Evidence: Quarterly newsletters distributed to over 100,000 people promoting healthy ageing
  - Published: 2022-06-01
- Finding
  - Evidence: Consistent regular staff teams enabling people to feel like 'extended family'
  - Published: 2022-06-01
- Finding
  - Evidence: Robust recruitment with DBS checks, references and values-based recruitment process
  - Published: 2022-06-01
- Finding
  - Evidence: Strong community partnerships including intergenerational pen pal initiatives with schools and football clubs
  - Published: 2022-06-01
- Finding
  - Evidence: Use of smart technology (plugs, bulbs, tablets) to enhance independence for people with disabilities
  - Published: 2022-06-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-06-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-01
- Finding
  - Using medicines safely
  - Published: 2022-06-01
- Finding
  - Staffing and recruitment
  - Published: 2022-06-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-01

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-06-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-01
- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2022-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3902299198

HomeCare Compass is an independent guide and is not affiliated with the CQC.