# JACS Care Offices

*Operated by JACS Care Consultancy Ltd.*

JACS Care Offices is a CQC-regulated home-care agency in South Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/07/2022

## Practical info

- Postcode: CR2 0JR
- Registered manager: Kerr, Julie
- Local authority: Croydon
- Region: London
- City: South Croydon
- Last CQC check: 14/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-07-14
- Finding
  - Staff working with other agencies / supporting people to access healthcare
  - Published: 2022-07-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-14

### Other

- Finding
  - Evidence: Quality monitoring via spot checks, shadowed calls and follow-up calls to people
  - Published: 2022-07-14
- Finding
  - Evidence: Registered manager engaged with local authority provider forum for continuous learning
  - Published: 2022-07-14
- Finding
  - Evidence: Strong communication between registered manager and relatives
  - Published: 2022-07-14
- Finding
  - Evidence: Person-centred caring approach; relatives praised staff going 'the extra mile'
  - Published: 2022-07-14
- Finding
  - Evidence: Staff trained in safeguarding with additional Local Authority safeguarding meetings arranged
  - Published: 2022-07-14
- Finding
  - Evidence: Safe recruitment processes including DBS checks
  - Published: 2022-07-14
- Finding
  - Evidence: Strong infection prevention and control practices with consistent PPE use
  - Published: 2022-07-14
- Finding
  - Evidence: Staff turned up on time and stayed the required length of time
  - Published: 2022-07-14
- **care_planning** _(minor)_
  - Evidence: Whilst staff understood people's communication needs, care plans lacked detail on individual's communication. For example, whether the person wore glasses or required large print.
  - Published: 2022-07-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-14
- Finding
  - Using medicines safely
  - Published: 2022-07-14
- Finding
  - Staffing and recruitment
  - Published: 2022-07-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-14

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-07-14
- Finding
  - Duty of candour; managers and staff understanding quality, risks and regulatory requirements
  - Published: 2022-07-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3892977540

HomeCare Compass is an independent guide and is not affiliated with the CQC.