# Helping Hands Durham

*Operated by Midshires Care Limited.*

Helping Hands Durham is a CQC-regulated home-care agency in Durham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/09/2023

## Practical info

- Postcode: DH1 2LH
- Registered manager: Evans, Caitlin
- Local authority: County Durham
- Region: North East
- City: Durham
- Last CQC check: 16/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with other professionals and agencies for coordinated care
  - Published: 2023-10-04
- Finding
  - Evidence: Management team understood duty of candour and regulatory notification requirements
  - Published: 2023-10-04
- Finding
  - Evidence: Effective quality monitoring systems with regular audits and spot checks on staff practice
  - Published: 2023-10-04
- Finding
  - Evidence: Risks were identified and managed safely with individualised risk assessments
  - Published: 2023-10-04
- Finding
  - Evidence: Safe recruitment practices followed including DBS checks and references
  - Published: 2023-10-04
- Finding
  - Evidence: Medicines were administered safely with regular competence assessments for staff
  - Published: 2023-10-04
- Finding
  - Evidence: People felt safe with a consistent staff team visiting their homes
  - Published: 2023-10-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3884071111

HomeCare Compass is an independent guide and is not affiliated with the CQC.