# Wyndsor Home Care Ltd

Wyndsor Home Care Ltd is a CQC-regulated home-care agency in Worcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/12/2023

## Practical info

- Postcode: WR4 0BJ
- Registered manager: Smith, Jayne
- Local authority: Worcestershire
- Region: West Midlands
- City: Worcester
- Last CQC check: 05/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-12-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-05
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-12-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-05
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-12-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-05
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-12-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-12-05

### Other

- Finding
  - Evidence: Incidents and accidents recorded, investigated, reviewed and used to prevent recurrence
  - Published: 2023-12-05
- Finding
  - Evidence: Effective communication systems including communication passports and accessible information formats
  - Published: 2023-12-05
- Finding
  - Evidence: Positive staff culture with staff reporting they enjoyed their work and felt well supported
  - Published: 2023-12-05
- Finding
  - Evidence: Strong leadership with registered manager working alongside staff and conducting observed practice
  - Published: 2023-12-05
- Finding
  - Evidence: Person-centred care with people and relatives actively involved in care planning and reviews
  - Published: 2023-12-05
- Finding
  - Evidence: Staff supported people within the principles of the Mental Capacity Act 2005, always seeking consent
  - Published: 2023-12-05
- Finding
  - Evidence: All staff completed medicines management training enabling safe administration
  - Published: 2023-12-05
- Finding
  - Evidence: Staff knowledgeable about infection prevention and control with appropriate PPE provided and used
  - Published: 2023-12-05
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references prior to staff starting work
  - Published: 2023-12-05

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-12-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-05
- Finding
  - Staffing and recruitment
  - Published: 2023-12-05
- Finding
  - Using medicines safely
  - Published: 2023-12-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-05
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-05
- Finding
  - How the registered manager understands and acts on their duty of candour
  - Published: 2023-12-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-12-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-388246437

HomeCare Compass is an independent guide and is not affiliated with the CQC.