# Quality Home Care Anglia Ltd

*Operated by Quality Home Care Anglia Limited.*

Quality Home Care Anglia Ltd is a CQC-regulated home-care agency in Ely.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/02/2019

## Practical info

- Postcode: CB6 1RA
- Registered manager: Hardy, Naomi
- Local authority: Cambridgeshire
- Region: East
- City: Ely
- Last CQC check: 15/Feb/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The registered manager promoted community links and partnership working with external professionals.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance audits covered medication, health and safety and care records.
  - Published: 2020-01-29
- Finding
  - Evidence: External healthcare professionals praised staff as 'highly trained', 'competent' and providing 'exemplary care'.
  - Published: 2020-01-29
- Finding
  - Evidence: End of life care was supported in partnership with specialist and community nurses.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were investigated promptly and resolved to complainants' satisfaction.
  - Published: 2020-01-29
- Finding
  - Evidence: Continuity of care workers was prioritised, supporting strong rapport and knowledge of individual needs.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed with involvement of people and relatives.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were highly trained and received regular supervision, spot checks and annual appraisal.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines management was safe, with competency checks, audits and proactive liaison with GPs.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with travel time built into rotas; managers provided cover including during adverse weather.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment procedures including references, identity checks and DBS checks.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and trusted staff; safeguarding training and escalation processes were well embedded.
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: the registered manager had not sent all the required notifications to the Care Quality Commission(CQC).
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: references on the two staff files we looked at showed different employment dates to those provided by the staff member on their application forms
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3861653274

HomeCare Compass is an independent guide and is not affiliated with the CQC.