# Rainbow Care Solutions (Merseyside)

*Operated by Rainbow Care Solutions Limited.*

Rainbow Care Solutions (Merseyside) is a CQC-regulated home-care agency in St. Helens.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/02/2024

## Practical info

- Postcode: WA10 1QU
- Registered manager: Ngoma, Dalitso
- Local authority: St. Helens
- Region: North West
- City: St. Helens
- Last CQC check: 17/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider and registered manager understand duty of candour responsibilities
  - Published: 2025-12-12
- Finding
  - Evidence: Effective partnership working with health and social care agencies
  - Published: 2025-12-12
- Finding
  - Evidence: Strong engagement with people and relatives through surveys, reviews, and telephone calls
  - Published: 2025-12-12
- Finding
  - Evidence: Registered manager developed open, transparent culture where staff feel confident to raise concerns
  - Published: 2025-12-12
- Finding
  - Evidence: Quality assurance systems with performance indicators and action plans for improvement
  - Published: 2025-12-12
- Finding
  - Evidence: Staff trained in safeguarding, medicines management, and infection prevention and control
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment practices including DBS checks for all new staff
  - Published: 2025-12-12
- Finding
  - Evidence: People receive care from consistent, regular staff teams they know and trust
  - Published: 2025-12-12
- Finding
  - Evidence: Unannounced spot checks by senior staff on care workers in people's homes
  - Published: 2025-12-12
- Finding
  - Evidence: Robust electronic monitoring systems introduced to check call times and durations, resolving prior falsification of visit records
  - Published: 2025-12-12
- Finding
  - Evidence: Social inclusion promoted through arranged events for people and their families
  - Published: 2024-02-17
- Finding
  - Evidence: Strong engagement with people, families and external agencies including local authority, community matron and frailty team
  - Published: 2024-02-17
- Finding
  - Evidence: Registered manager understood duty of candour and regulatory reporting responsibilities
  - Published: 2024-02-17
- Finding
  - Evidence: Service transitioning to a new integrated electronic management system allowing people and families online access to care records
  - Published: 2024-02-17
- Finding
  - Evidence: Infection prevention and control procedures in place with PPE available and used appropriately
  - Published: 2024-02-17
- Finding
  - Evidence: Medicines systems, policies and staff training in place for safe administration
  - Published: 2024-02-17
- Finding
  - Evidence: Risk assessments carried out thoroughly in collaboration with other agencies such as Occupational Therapists
  - Published: 2024-02-17
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment procedures including checks for overseas staff
  - Published: 2024-02-17
- Finding
  - Evidence: People felt safe and spoke positively about staff who were described as respectful, kind and caring
  - Published: 2024-02-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-17
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-17
- Finding
  - Using medicines safely
  - Published: 2024-02-17
- Finding
  - Staffing and recruitment
  - Published: 2024-02-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-17

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-02-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-17
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3857620642

HomeCare Compass is an independent guide and is not affiliated with the CQC.