# Alcester Home Care Agency Ltd

Alcester Home Care Agency Ltd is a CQC-regulated home-care agency in Alcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2026

## Practical info

- Postcode: B49 6HS
- Registered manager: Wallis, Andrew
- Local authority: Warwickshire
- Region: West Midlands
- City: Alcester
- Last CQC check: 26/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong end-of-life care support, working with community hospice, Macmillan and district nurses to honour end-of-life wishes.
  - Published: 2019-02-09
- Finding
  - Evidence: Research involvement including a university-validated project on improving primary-to-secondary care pathways and use of technology in homecare.
  - Published: 2019-02-09
- Finding
  - Evidence: Partnership working with acute, primary and community care providers to facilitate smooth hospital discharges and prevent unplanned admissions.
  - Published: 2019-02-09
- Finding
  - Evidence: Effective incident learning processes with significant events analysed and practice changes shared with staff.
  - Published: 2019-02-09
- Finding
  - Evidence: Excellent feedback from people and relatives about compassionate, dignified and person-centred care, with staff going above and beyond.
  - Published: 2019-02-09
- Finding
  - Evidence: Strong emphasis on continuous improvement through external assessments, surveys, weekly staff meetings and board-level outcome reviews.
  - Published: 2019-02-09
- Finding
  - Evidence: Highly personalised, detailed care plans developed with people and their families, responsive to changes in needs.
  - Published: 2019-02-09
- Finding
  - Evidence: Consistent staffing enabling people to have a regular staff team who arrived on time and stayed for the full allocated visit duration.
  - Published: 2019-02-09
- Finding
  - Evidence: Clinically led service with a nurse prescriber as registered manager and a doctor among the directors, enabling effective working partnerships between primary and social care providers.
  - Published: 2019-02-09
- **record_keeping** _(minor)_
  - Evidence: Some of the records to support the recruitment process needed to be more detailed, and the provider assured us this would be done in the future.
  - Published: 2019-02-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3839757749

HomeCare Compass is an independent guide and is not affiliated with the CQC.