# Trinity Homecare (Somerset and Wiltshire)

*Operated by Berkeley Home Health Limited.*

Trinity Homecare (Somerset and Wiltshire) is a CQC-regulated home-care agency in Frome.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2023

## Practical info

- Postcode: BA11 5DL
- Local authority: Somerset
- Region: South West
- City: Frome
- Last CQC check: 17/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Lessons learned from accidents and incidents shared across the team with a described 'learning culture'.
  - Published: 2023-08-17
- Finding
  - Evidence: Safe recruitment processes including DBS checks and employment history verification.
  - Published: 2023-08-17
- Finding
  - Evidence: Good partnership working with external professionals including social workers and occupational therapists.
  - Published: 2023-08-17
- Finding
  - Evidence: Effective engagement with people and relatives through regular manager calls, visits, and innovative initiatives such as the amaryllis competition.
  - Published: 2023-08-17
- Finding
  - Evidence: Strong quality assurance systems including spot checks, external audit (May 2023), and an active improvement action plan.
  - Published: 2023-08-17
- Finding
  - Evidence: Positive staff culture with high morale; staff felt valued and supported by an approachable registered manager.
  - Published: 2023-08-17
- Finding
  - Evidence: Robust safeguarding awareness among staff with clear escalation pathways internally and externally.
  - Published: 2023-08-17
- Finding
  - Evidence: Medicines were managed and administered safely with electronic MAR records regularly audited and staff competency checks conducted 6-weekly.
  - Published: 2023-08-17
- Finding
  - Evidence: People received safe and consistent care from a familiar, consistent team of staff who knew them well.
  - Published: 2023-08-17
- **communication_with_families** _(minor)_
  - Evidence: One person told us they weren't always informed if carers were running late.
  - Published: 2023-08-17
- **record_keeping** _(minor)_
  - Evidence: One person's bed rails risk assessment did not include the risk of entrapment in the rails.
  - Published: 2023-08-17
- **medication_management** _(moderate)_
  - Evidence: Staff were not recording which leg they were applying the patch on, which meant they may not have the information required to know where to apply it.
  - Published: 2023-08-17
- **infection_control** _(minor)_
  - Evidence: The provider's infection prevention and control policy had not been reviewed since April 2021.
  - Published: 2023-08-17
- **care_planning** _(moderate)_
  - Evidence: Another person had a known reoccurring health condition...there was a lack of information in the persons care plan detailing this.
  - Published: 2023-08-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3837117055

HomeCare Compass is an independent guide and is not affiliated with the CQC.