# Hants Healthcare

*Operated by Hants Healthcare Limited.*

Hants Healthcare is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2022

## Practical info

- Postcode: SO45 6EB
- Registered manager: Willis, Alice
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 23/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive staff morale supported by team-building events, carer of the month awards, and staff wellbeing initiatives.
  - Published: 2022-11-23
- Finding
  - Evidence: Strong community partnerships including Age Concern referrals, food bank, local charities, and collaboration with GPs and district nurses.
  - Published: 2022-11-23
- Finding
  - Evidence: Registered manager passionate about equality, diversity and inclusion, providing in-house EDI training and celebrating cultural festivals.
  - Published: 2022-11-23
- Finding
  - Evidence: Effective governance including medicines, care plan and risk assessment audits plus regular governance meetings.
  - Published: 2022-11-23
- Finding
  - Evidence: Strong safeguarding culture with mandatory annual training, whistleblowing awareness, and incident review processes.
  - Published: 2022-11-23
- Finding
  - Evidence: Comprehensive, person-centred care plans with designated key workers and team leaders for each person.
  - Published: 2022-11-23
- Finding
  - Evidence: Robust and inclusive overseas recruitment with buddy/mentor system and modern slavery training.
  - Published: 2022-11-23
- Finding
  - Evidence: Medicines managed safely with electronic MAR system, staff trained and competency-assessed; previous regulation 12 breach resolved.
  - Published: 2022-11-23
- **communication_with_families** _(minor)_
  - Evidence: Some staff expressed that communication with the registered manager wasn't always supportive or professional.
  - Published: 2022-11-23
- **care_planning** _(minor)_
  - Evidence: Some moving and handling risk assessments lacked information...one person needed assistance with a bath but lacked information.
  - Published: 2022-11-23
- **complaints_handling** _(moderate)_
  - Evidence: I have complained regularly...about the timekeeping...It might change for a week, but then it just goes back to how it is.
  - Published: 2022-11-23
- **missed_or_late_visits** _(moderate)_
  - Evidence: The morning call is now anything between 9.30am-11am and it really stops me being able to get on with everything that I have to do.
  - Published: 2022-11-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3832672471

HomeCare Compass is an independent guide and is not affiliated with the CQC.