# Whispers Care Solutions Limited

Whispers Care Solutions Limited is a CQC-regulated home-care agency in Winchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SO21 1TH
- Registered manager: Scott, Claire
- Local authority: Hampshire
- Region: South East
- City: Winchester
- Last CQC check: 16/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accidents and incidents were recorded and reviewed to reduce ongoing risk.
  - Published: 2023-02-21
- Finding
  - Evidence: Appropriate infection control policies and PPE access in place.
  - Published: 2023-02-21
- Finding
  - Evidence: Business continuity plan in place for foreseeable emergencies.
  - Published: 2023-02-21
- Finding
  - Evidence: Staff felt valued, supported, and described management as approachable and available 24 hours a day.
  - Published: 2023-02-21
- Finding
  - Evidence: Strong partnership working with external professionals and multidisciplinary teams.
  - Published: 2023-02-21
- Finding
  - Evidence: Effective audit systems in place including medicines and care records audits.
  - Published: 2023-02-21
- Finding
  - Evidence: Leadership team were passionate and took ownership of continuous quality and safety improvements.
  - Published: 2023-02-21
- Finding
  - Evidence: Professionals praised the service as professional, reliable, and person-centred with well-written support plans.
  - Published: 2023-02-21
- Finding
  - Evidence: Medicines were managed safely with appropriate training and competency assessments for staff.
  - Published: 2023-02-21
- Finding
  - Evidence: People and relatives felt safe when staff visited them in their homes, with robust safeguarding and whistleblowing policies in place.
  - Published: 2023-02-21
- **governance** _(minor)_
  - Evidence: no team meetings were in place for care staff. Staff we spoke to felt this would be beneficial.
  - Published: 2023-02-21
- **communication_with_families** _(minor)_
  - Evidence: We don't know who`s coming, we know a few of them. We never know if there is a change of carer.
  - Published: 2023-02-21
- **care_planning** _(minor)_
  - Evidence: some risk management records would benefit from being more comprehensive and complete.
  - Published: 2023-02-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3831366399

HomeCare Compass is an independent guide and is not affiliated with the CQC.