# Global North London Business School Limited

Global North London Business School Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2019

## Practical info

- Postcode: N9 0TZ
- Registered manager: Benson, Osagie
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 06/Jul/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Equality and diversity promoted; staff demonstrated awareness of LGBT+ rights and MCA principles
  - Published: 2019-07-06
- Finding
  - Evidence: Provider complied with duty of candour and notified CQC of notifiable events
  - Published: 2019-07-06
- Finding
  - Evidence: Quality assurance systems in place including monthly spot checks and medicine administration audits
  - Published: 2019-07-06
- Finding
  - Evidence: People and relatives spoke positively about the registered manager and leadership
  - Published: 2019-07-06
- Finding
  - Evidence: Regular supervision provided; topics included concerns, personal development and feedback
  - Published: 2019-07-06
- Finding
  - Evidence: People's needs assessed before commencement of service; care plans included preferences and outcomes
  - Published: 2019-07-06
- Finding
  - Evidence: Staff given sufficient travelling time between visits and call monitoring system used to prevent missed calls
  - Published: 2019-07-06
- Finding
  - Evidence: Staff received training in safeguarding, infection control, medicines administration and dementia
  - Published: 2019-07-06
- Finding
  - Evidence: Safe recruitment processes in place including DBS checks and regular updates
  - Published: 2019-07-06
- Finding
  - Evidence: People and relatives felt safe with staff and were protected from avoidable harm
  - Published: 2019-07-06
- **care_planning** _(minor)_
  - Evidence: on the day of inspection we noted people did not have health specific information on their care records.
  - Published: 2019-07-06
- **end_of_life_care** _(minor)_
  - Evidence: care plans did not always capture people's preferences or choices in relation to end of life care. This meant people's wishes could not be followed in the event of a sudden death.
  - Published: 2019-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3827602563

HomeCare Compass is an independent guide and is not affiliated with the CQC.