# Help at Home (Danbury Gardens)

*Operated by Help At Home (Egerton Lodge) Limited.*

Help at Home (Danbury Gardens) is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/02/2026

## Practical info

- Postcode: LE5 0AZ
- Registered manager: Thomas, Suby
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 09/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and diversity needs
  - Published: 2021-10-30
- Finding
  - Privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and relationship-building
  - Published: 2021-10-30

### effective

- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2021-10-30
- Finding
  - Nutrition and healthcare support
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30
- Finding
  - Needs assessment and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Regular audits by registered manager and provider quality team used to drive continuous improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care provided sensitively in line with individual wishes.
  - Published: 2021-10-30
- Finding
  - Evidence: 24/7 staffing with personal alarms ensuring people could summon assistance at any time.
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible information provided in multiple formats and languages including large print and flash cards.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff training, supervision, spot-checks, and competency assessments.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective infection control with consistent use of PPE and hand hygiene by all staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong complaints handling with prompt responses, resolution, and use of feedback to drive improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised care plans including life history, goals, and detailed support instructions reviewed at least monthly.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with trained and competency-checked staff following NICE guidance.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding processes with thorough investigation of concerns and prompt action to minimise future risk.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Accessible information
  - Published: 2021-10-30
- Finding
  - Personalised care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Learning from accidents and incidents
  - Published: 2021-10-30
- Finding
  - Infection prevention and control
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and responsiveness
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and risk management
  - Published: 2021-10-30

### well_led

- Finding
  - People and family engagement
  - Published: 2021-10-30
- Finding
  - Quality assurance and audit
  - Published: 2021-10-30
- Finding
  - Staff supervision and support
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3824849639

HomeCare Compass is an independent guide and is not affiliated with the CQC.