# Compassionate Healthcare Limited aka Scope House

*Operated by Compassionate Healthcare Limited.*

Compassionate Healthcare Limited aka Scope House is a CQC-regulated home-care agency in Crewe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/10/2022

## Practical info

- Postcode: CW1 6DD
- Registered manager: Ngubane, Rose
- Local authority: Cheshire East
- Region: North West
- City: Crewe
- Last CQC check: 04/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-04

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-04

### Other

- Finding
  - Evidence: Active engagement with people and staff via questionnaires, reviews and partnership working
  - Published: 2022-10-04
- Finding
  - Evidence: Good staff support including supervisions, spot checks, induction and Care Certificate
  - Published: 2022-10-04
- Finding
  - Evidence: Strong management oversight with effective auditing systems and duty of candour understanding
  - Published: 2022-10-04
- Finding
  - Evidence: Effective infection control measures including PPE provision and audits
  - Published: 2022-10-04
- Finding
  - Evidence: Medication administered safely and as prescribed with competency checks
  - Published: 2022-10-04
- Finding
  - Evidence: Sufficient staffing with safe recruitment procedures including government sponsorship scheme
  - Published: 2022-10-04
- Finding
  - Evidence: Staff trained in safeguarding and able to recognise and report abuse
  - Published: 2022-10-04
- Finding
  - Evidence: Positive, person-centred culture with people treated with dignity, respect and supported to be independent
  - Published: 2022-10-04
- **communication_with_families** _(minor)_
  - Evidence: feedback indicated that communication from certain staff could occasionally be better. Managers had already identified this and were mentoring staff
  - Published: 2022-10-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-04
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-04
- Finding
  - Using medicines safely
  - Published: 2022-10-04
- Finding
  - Staffing and recruitment
  - Published: 2022-10-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-04

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-10-04
- Finding
  - Promoting a positive culture that is person-centered, open, inclusive and empowering
  - Published: 2022-10-04
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-10-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3813874654

HomeCare Compass is an independent guide and is not affiliated with the CQC.