# Yorkshire and Humber Healthcare Alliance

*Operated by Yorkshire and Humber healthcare alliance LLP.*

Yorkshire and Humber Healthcare Alliance is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/09/2018

## Practical info

- Postcode: LS7 3HZ
- Registered manager: Masvaure, Collin
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 15/Sep/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of independence
  - Published: 2020-01-29
- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Person-centred approach and dignity
  - Published: 2020-01-29

### effective

- Finding
  - Nutritional support and health care access
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act and consent
  - Published: 2020-01-29
- Finding
  - Supervision and competency checks
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Provider notified CQC of required events (notifications) as required.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives were involved in care planning and reviews; feedback actively sought through annual questionnaires.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received induction, ongoing training and annual competency checks; training delivered by qualified trainers.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with their care workers and received calls at agreed times from familiar staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were personalised, detailed and reflected people's cultural backgrounds, preferences and specific health conditions.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks and reference checks prior to staff starting.
  - Published: 2020-01-29
- Finding
  - Evidence: Risk assessments were detailed, up to date and provided staff with clear guidance on mitigating known risks.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines administration records were fully completed, regularly returned and management checks completed; staff competency in medicines observed regularly.
  - Published: 2020-01-29
- **supervision_appraisal** _(minor)_
  - Evidence: One staff's records we saw had no documented supervision records. The provider told us they had been supported but the documentation was missing.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: Some of the audit checks had not been documented such as medicines and care plan audits. This made it difficult to review what the service was looking for.
  - Published: 2020-01-29
- **governance** _(critical)_
  - Evidence: The service did not have a registered manager in place and were therefore not compliant with the conditions of registration.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Timeliness of care calls
  - Published: 2020-01-29
- Finding
  - Personalised care planning
  - Published: 2020-01-29

### safe

- Finding
  - Infection control
  - Published: 2020-01-29
- Finding
  - Staffing levels and recruitment
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Risk management
  - Published: 2020-01-29

### well_led

- Finding
  - Staff satisfaction and culture
  - Published: 2020-01-29
- Finding
  - Quality audit systems
  - Published: 2020-01-29
- Finding
  - Registered manager in post
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3811194365

HomeCare Compass is an independent guide and is not affiliated with the CQC.