# Helping Hands Solihull

*Operated by Midshires Care Limited.*

Helping Hands Solihull is a CQC-regulated home-care agency in Solihull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/04/2019

## Practical info

- Postcode: B90 3ND
- Registered manager: Wainman, Helena
- Local authority: Solihull
- Region: West Midlands
- City: Solihull
- Last CQC check: 12/Apr/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints were managed in line with procedure and used to reflect on and improve the service.
  - Published: 2019-06-21
- Finding
  - Evidence: Community events such as a Christmas dinner were organised to reduce social isolation for people living alone.
  - Published: 2019-06-21
- Finding
  - Evidence: Effective governance systems including audits, quality surveys, and regular reviews used to drive continuous improvement.
  - Published: 2019-06-21
- Finding
  - Evidence: Strong leadership with an approachable registered manager; the organisation was recognised as one of the top 20 best places to work in the UK in 2018.
  - Published: 2019-06-21
- Finding
  - Evidence: End of life wishes were discussed and recorded, with staff working alongside healthcare professionals to support comfortable end of life care.
  - Published: 2019-06-21
- Finding
  - Evidence: People were involved in planning their care, with detailed personalised care plans including life histories, goals and communication preferences.
  - Published: 2019-06-21
- Finding
  - Evidence: Staff received thorough induction including the Care Certificate and ongoing training, and felt well supported through one-to-one meetings.
  - Published: 2019-06-21
- Finding
  - Evidence: Sufficient staffing levels ensured all care calls were delivered on time and by familiar staff.
  - Published: 2019-06-21
- Finding
  - Evidence: Medicines were managed and administered safely, with staff trained and competency-checked before administering medicines.
  - Published: 2019-06-21
- Finding
  - Evidence: People felt safe and staff understood how to manage and reduce individual risks with detailed risk management plans in place.
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3805311663

HomeCare Compass is an independent guide and is not affiliated with the CQC.