# Essential Care Support

*Operated by Dwell Dom Care Limited.*

Essential Care Support is a CQC-regulated home-care agency in Bedworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/08/2022

## Practical info

- Postcode: CV12 9JB
- Local authority: Warwickshire
- Region: West Midlands
- City: Bedworth
- Last CQC check: 10/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong on-call system and whistleblowing awareness ensured staff could raise concerns at any time.
  - Published: 2022-08-10
- Finding
  - Evidence: The service worked with external health professionals including dieticians and occupational therapists to achieve good outcomes.
  - Published: 2022-08-10
- Finding
  - Evidence: Effective governance systems including regular audits, improvement action plans, supervisions, and spot checks were in place.
  - Published: 2022-08-10
- Finding
  - Evidence: People had access to their own online care records, rotas and care plans, supporting transparency and involvement.
  - Published: 2022-08-10
- Finding
  - Evidence: People and relatives were overwhelmingly complimentary about the service, with staff noted to 'go over and above'.
  - Published: 2022-08-10
- Finding
  - Evidence: Safe recruitment procedures including DBS checks were in place and ongoing recruitment maintained safe staffing levels.
  - Published: 2022-08-10
- Finding
  - Evidence: Risk assessments and a risk analysis tool were used proactively, with electronic care plans updated promptly when people's needs changed.
  - Published: 2022-08-10
- Finding
  - Evidence: Robust electronic medicines administration records with backup paper records and monthly medicines audits ensured people received medicines as prescribed.
  - Published: 2022-08-10
- Finding
  - Evidence: Staff received induction training including the Care Certificate, regular refresher training, and on-going specialist training such as planned diabetes training.
  - Published: 2022-08-10
- Finding
  - Evidence: People felt safe and relatives expressed total confidence in staff, with one stating 'I have total confidence in the safety of my relative from staff at Essential Care.'
  - Published: 2022-08-10
- **medication_management** _(minor)_
  - Evidence: In one person's care records we found they had recently been prescribed medicine that needed to be applied via a patch...the instructions for staff required more detail.
  - Published: 2022-08-10
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post. The service had not had a registered manager in post since 2017.
  - Published: 2022-08-10
- Finding
  - Evidence: Staff felt well-supported and the provider implemented a weekly open-door session to ensure timely access to management.
  - Published: 2020-01-29
- Finding
  - Evidence: Hospital prevention checklist implemented in partnership with local commissioners to support early intervention and avoid admissions.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints handling with prompt responses and a quality monitoring programme including client audits and telephone checks.
  - Published: 2020-01-29
- Finding
  - Evidence: Provider recruited staff based on values and behaviours, fostering a caring culture praised by people and relatives.
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care with consistent staff teams, life story books, and care plans reflecting individual preferences and communication needs.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive training including safeguarding, medicines administration, moving and handling, first aid, and infection control.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with regular, trusted staff and received care in line with their agreed care plans with no reports of missed or late visits.
  - Published: 2020-01-29
- **leadership** _(moderate)_
  - Evidence: There was not a registered manager in post at the time of our inspection, because they had left the service and deregistered with us in September 2017.
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: The provider did not have a regular routine for checking medicines were managed safely, but checked intermittently when they conducted unannounced spot checks.
  - Published: 2020-01-29
- **supervision_appraisal** _(minor)_
  - Evidence: Due to changes in the office based management team, staff support sessions had not taken place as promptly or as frequently as some staff had wanted.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3801739761

HomeCare Compass is an independent guide and is not affiliated with the CQC.