# Right at Home Mitcham, Streatham and Dulwich

*Operated by Cornerstone Home Care Limited.*

Right at Home Mitcham, Streatham and Dulwich is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/12/2023

## Practical info

- Postcode: SE27 9DL
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 14/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Incidents and accidents recorded and addressed, with trends shared at team meetings to drive learning.
  - Published: 2023-12-14
- Finding
  - Evidence: Provider worked in partnership with healthcare professionals to support people's wellbeing.
  - Published: 2023-12-14
- Finding
  - Evidence: Excellent communication between management, staff, and families, with people and relatives feeling heard and valued.
  - Published: 2023-12-14
- Finding
  - Evidence: Clear management structure with shared responsibilities, regular audits, and electronic monitoring of care delivery.
  - Published: 2023-12-14
- Finding
  - Evidence: Strong person-centred culture with staff going above and beyond, respecting dignity, religious and cultural beliefs.
  - Published: 2023-12-14
- Finding
  - Evidence: Infection prevention and control practices were up to date and consistently followed by staff.
  - Published: 2023-12-14
- Finding
  - Evidence: Medicines safely managed with regular audits and MCA principles applied to support decision-making.
  - Published: 2023-12-14
- Finding
  - Evidence: Safe recruitment processes in place including DBS checks, references, and values-based interviewing for compassionate staff.
  - Published: 2023-12-14
- Finding
  - Evidence: People felt safe because staff knew their history and health care needs, with shadowing processes ensuring familiarity before solo visits.
  - Published: 2023-12-14
- **care_planning** _(moderate)_
  - Evidence: risks associated with fire were identified, this was not recorded consistently, and no information was provided for staff on how to support people safely to leave the premises in the event of fire.
  - Published: 2023-12-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3799015569

HomeCare Compass is an independent guide and is not affiliated with the CQC.