# J&R Care Services

*Operated by Mrs Rolenda Velano Patterson.*

J&R Care Services is a CQC-regulated home-care agency in Long Eaton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/04/2023

## Practical info

- Postcode: NG10 4JE
- Local authority: Derbyshire
- Region: East Midlands
- City: Long Eaton
- Last CQC check: 06/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-15

### Other

- Finding
  - Evidence: Previous breaches of Regulations 17 and 19 fully remediated at this inspection
  - Published: 2024-02-15
- Finding
  - Evidence: Staff received up-to-date safeguarding and other training appropriate to people's needs
  - Published: 2024-02-15
- Finding
  - Evidence: People's independence actively promoted, including placement of mobility equipment and encouraging independent movement
  - Published: 2024-02-15
- Finding
  - Evidence: Improved governance since last inspection: regular audits of care plans and MARs, structured accident/incident recording
  - Published: 2024-02-15
- Finding
  - Evidence: Provider sought regular feedback via client satisfaction questionnaires and people reported high satisfaction
  - Published: 2024-02-15
- Finding
  - Evidence: Medication administration records completed in line with best practice with regular audits and prompt corrective action
  - Published: 2024-02-15
- Finding
  - Evidence: Personalised, detailed care plans co-produced with people, reflecting diverse needs, daily routines, past occupation and personal interests
  - Published: 2024-02-15

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-02-15
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-15
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-15
- Finding
  - Using medicines safely
  - Published: 2024-02-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-15
- Finding
  - Staffing and recruitment
  - Published: 2024-02-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-15
- Finding
  - Continuous learning and improving care
  - Published: 2024-02-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-379716241

HomeCare Compass is an independent guide and is not affiliated with the CQC.