# Network Healthcare Professionals Limited - Plymouth

*Operated by Network Healthcare Professionals Limited.*

Network Healthcare Professionals Limited - Plymouth is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/11/2023

## Practical info

- Postcode: PL6 5QZ
- Registered manager: Williams, Nicola
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 03/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good working relationships with other agencies and access to an overnight call service for emergencies.
  - Published: 2023-11-04
- Finding
  - Evidence: People regularly consulted via surveys and telephone calls about their experience of the service.
  - Published: 2023-11-04
- Finding
  - Evidence: Strong open and transparent culture; registered manager understood duty of candour requirements.
  - Published: 2023-11-04
- Finding
  - Evidence: Care plans completed for each person, reviewed regularly, and accessible electronically.
  - Published: 2023-11-04
- Finding
  - Evidence: People and relatives spoke positively about staff kindness, dignity, and person-centred care.
  - Published: 2023-11-04
- Finding
  - Evidence: Effective quality assurance systems including spot checks, audits, and a service improvement plan.
  - Published: 2023-11-04
- Finding
  - Evidence: Robust recruitment processes with thorough pre-employment checks and supported induction for new staff.
  - Published: 2023-11-04
- Finding
  - Evidence: Sufficient staffing levels with adequate travel time between visits; people confirmed visits were made as planned.
  - Published: 2023-11-04
- **governance** _(minor)_
  - Evidence: there had been one event, which had taken place over a year ago, which had not been notified to CQC as required.
  - Published: 2023-11-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-379508134

HomeCare Compass is an independent guide and is not affiliated with the CQC.