# Shaftesbury Somerset

*Operated by Livability.*

Shaftesbury Somerset is a CQC-regulated home-care agency in Taunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/09/2022

## Practical info

- Postcode: TA2 7PU
- Registered manager: Guy, Gavin
- Local authority: Somerset
- Region: South West
- City: Taunton
- Last CQC check: 08/Sep/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-08

### Other

- Finding
  - Evidence: Previous breaches of regulations 9, 11, 12, 13, 17 and 18 had all been resolved.
  - Published: 2022-09-08
- Finding
  - Evidence: Provider worked well in partnership with health, social care and housing organisations.
  - Published: 2022-09-08
- Finding
  - Evidence: Improved communication with relatives including regular updates and meetings.
  - Published: 2022-09-08
- Finding
  - Evidence: Care plans were written in respectful language and focussed on people's strengths and skills.
  - Published: 2022-09-08
- Finding
  - Evidence: Medicines were administered safely by trained staff with competency assessed.
  - Published: 2022-09-08
- Finding
  - Evidence: Staff knew people well and understood how to protect them from abuse.
  - Published: 2022-09-08
- Finding
  - Evidence: People received personalised care and support built around their needs and preferences.
  - Published: 2022-09-08
- **other** _(minor)_
  - Evidence: We noted that a fruit bowl had been locked away in one house and this was not covered by the oversight of restrictions.
  - Published: 2022-09-08
- **infection_control** _(minor)_
  - Evidence: When we first visited one home staff were not wearing masks when in close proximity to the people they supported. This was addressed immediately.
  - Published: 2022-09-08
- **leadership** _(moderate)_
  - Evidence: Staff at one location felt less supported. They attributed this to the vacancy in the leadership of this location and gave examples of the impact.
  - Published: 2022-09-08
- **staffing_levels** _(moderate)_
  - Evidence: Relatives, and staff, observed an improvement but we heard there was still an impact on people due to high agency use.
  - Published: 2022-09-08
- **safeguarding** _(moderate)_
  - Evidence: We identified one potential safeguarding issue that had not been raised using the internal system and as a result was at risk of being missed.
  - Published: 2022-09-08
- **governance** _(moderate)_
  - Evidence: Whilst the provider was immediately responsive to issues identified during the inspection such as the locked fruit bowl and potential safeguarding, the internal systems had not identified these.
  - Published: 2022-09-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-08
- Finding
  - Using medicines safely
  - Published: 2022-09-08
- Finding
  - Staffing and recruitment
  - Published: 2022-09-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-08
- Finding
  - Duty of candour
  - Published: 2022-09-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-08
- Finding
  - Working in partnership with others
  - Published: 2022-02-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-18
- Finding
  - Engaging and involving people using the service, the public and staff; promoting a positive person-centred culture
  - Published: 2022-02-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3779460109

HomeCare Compass is an independent guide and is not affiliated with the CQC.